Circulation Specialist

Job Purpose or Objective(s): The Circulation Specialist is responsible for managing and maintaining tribal member information in Choctaw Nation's direct mail database and operating within the day-to-day functions of mail services.

Full Time | Monday - Friday, 7:30 AM - 4:00 PM

Primary Tasks:

1. Manage and validate tribal member address changes to maintain department's standard return rate for direct mail campaigns. Update mailing subscription preferences on request by tribal members.

2. Research USPS and contact members when needed to maintain accurate information for direct mail campaigns while processing returned mail.

3. Operate within the day-to-day functions of mail services, such as running mail routes, delivering mail, labeling mail pieces, processing postage and shipments, etc.

4. Access file information, add data, complete reports, maintain current files and supply information from file data or electronic data files.

5. Assist in managing the mailing process for shipment by identifying, pulling, packing, crating, loading, and securing bulk mail campaigns while ensuring postal zones are correctly maintained to deliver bulk mail campaigns to USPS by required timelines.

6. Unload delivery trucks and process freight by determining each incoming delivery matches purchase order. Maintain inventory by identifying, labeling, and placing materials and supplies in stock, documenting location of inventory. Maintain in-process inventory at work site by delivering and opening materials and supplies.

7. Execute customer service, respond to tribal members, internal, and external inquiries and direct calls to appropriate personnel for additional assistance when needed.

8. Perform other duties as may be assigned.

Required Education, Skills and Experience:

• High School Diploma or GED and 2+ years of experience in mail services, direct mail, shipping/receiving, inventory, customer service, or a related field
• Valid Driver's License and good driving record
• Ability to lift 50+ pounds
• Ability to operate a forklift
• Ability to retain and follow USPS policies and procedures for preparing and processing mail
• Excellent customer service and communication skills with the ability to work effectively and professionally with internal and external clients
• Ability to maintain confidentiality and exercise appropriate judgment when handling information and records
• Good data entry and information analysis skills
• Ability to manage multiple priorities, meet deadlines, and maintain accurate inventory records
• Good computer, telephone, and organizational skills with proficiency in Microsoft Word and Excel

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation''s vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS'' and Forbes'' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America''s Best Employers for New Graduates.

• High school diploma or GED; associate's degree or related experience preferred.
• 2+ years of experience in data management, mailing services, or related field.
• Proficiency with database software (e.g., MS Access, SQL) and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Knowledge of mail preparation standards and USPS regulations.
• Excellent communication and interpersonal abilities.
• Ability to handle confidential information with discretion.
• Basic troubleshooting skills for hardware and software issues.
• Experience working in a tribal or government environment is a plus.
• Reliable attendance and ability to meet deadlines.
• Maintain and update tribal member records in the direct‑mail database.
• Validate data accuracy and resolve discrepancies.
• Prepare mailing lists for newsletters, announcements, and outreach campaigns.
• Coordinate daily mail processing, including sorting, bundling, and labeling.
• Monitor mail service performance and report on delivery metrics.
• Ensure compliance with privacy, security, and tribal data policies.
• Collaborate with Communications staff to align mailing schedules with content releases.
• Train and support staff on database usage and mail handling procedures.
• Troubleshoot technical issues with mailing software and hardware.
• Maintain inventory of mailing supplies and equipment.
• Maintain and update tribal member records in the direct‑mail database.
• Validate data accuracy and resolve discrepancies.
• Prepare mailing lists for newsletters, announcements, and outreach campaigns.
• Coordinate daily mail processing, including sorting, bundling, and labeling.
• Monitor mail service performance and report on delivery metrics.
• Ensure compliance with privacy, security, and tribal data policies.
• Collaborate with Communications staff to align mailing schedules with content releases.
• Train and support staff on database usage and mail handling procedures.
• Troubleshoot technical issues with mailing software and hardware.
• Maintain inventory of mailing supplies and equipment.