CIAM & IDAM Services & Enablement Lead

Position Summary:

Zoetis is seeking a CIAM & IDAM Services & Enablement Lead to join our Tech & Digital organization within Information Security.

The global Identity, Directory & Access Management (IDAM) team is responsible for ensuring the right individuals have the right access to the right information across Zoetis' digital ecosystem.

In this role, you will lead the Customer Identity & Access Management (CIAM) function while serving as a trusted advisor and advocate for Identity & Access Management best practices across the organization. Leveraging SAP Customer Data Cloud (CDC/Gigya), you will oversee B2B and B2C identity services including registration, consent management, authentication, sign-on, and password management across global web properties and mobile applications.

This is a leadership-focused role that combines CIAM platform ownership, identity strategy, technical solution design, stakeholder enablement, and team/vendor leadership. The ideal candidate brings broad knowledge across the IDAM landscape, including CIAM, Identity Governance & Administration (IGA), Privileged Access Management (PAM), PKI, and directory services, along with the ability to translate complex identity concepts into practical solutions for both technical and business audiences.

Key Responsibilities:

CIAM Platform Leadership & Operations

• Lead the Customer Identity function and oversee the availability, reliability, and ongoing operation of the SAP Customer Data Cloud (CDC/Gigya) platform.
• Manage the roadmap and strategic direction for B2C and B2B external Identity & Access Management solutions.
• Partner with business stakeholders, technologists, application owners, and external partners to translate business requirements into scalable identity solutions.
• Support the onboarding and integration of applications leveraging the CIAM platform.
• Lead platform enhancements, including advanced logging and reporting, form standardization, security improvements, and user experience enhancements.
• Oversee global platform rollouts, ensuring solutions meet scalability, performance, security, and business requirements.
• Lead QA, User Acceptance Testing (UAT), and deployment validation activities.
• Manage Service Level Agreements (SLAs) and ensure operational expectations are consistently met.
• Lead incident response for platform disruptions, including stakeholder communications, root cause analysis, remediation, and preventive actions.
• Ensure CIAM services align with applicable corporate policies and privacy requirements, including GDPR and CCPA.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

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