CI Specialist 1

With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Understanding of and practical application of computer systems, including Microsoft Windows and MAC environments, and the ability to leverage other technical tools to efficiently and accurately complete work assignments.

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Job Summary

Supports the implementation and ongoing improvement of site Quality management System processes and performance. Engages with site personnel to apply basic knowledge of process improvement methodologies and contribute to cost reduction, productivity, and quality initiatives. Assists in evaluating processes, documenting standards, and tracking performance metrics. Works under guidance to ensure compliance with customer, regulatory, and company requirements. Builds foundational skills in continuous improvement while supporting cross-functional teams.

Responsibilities

• Supports the maintenance and improvement of site Quality Management System (QMS) including ISO documentations, audit records, and compliance activities
• Assists with internal audits and QMS metrics reporting
• Participates in root cause analysis, incident investigations, and corrective action planning
• Monitors and supports training requirements for QMS and EHS programs
• Interacts with customers and staff regarding quality issues and documents responses
• Supports creation of procedures, presentations, and reports related to process improvement
• Assists with process variation reduction, documentation, and record retention activities
• Participates in site EHS programs, including committees and injury reduction initiatives
• Collaborates with site personnel to maintain safe and compliant operations
• Contributes to improvement projects, as assigned

Qualifications

Skills and Certifications

• Bachelor degree in discipline related to functional work is required
• Able to translate experience into excellent problem-solving skills and readily apply successful approaches.
• Requires good communication skills, both verbal and written.
• Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
• Understanding of and practical application of computer systems, including Microsoft Windows and MAC environments, and the ability to leverage other technical tools to efficiently and accurately complete work assignments.
• Working knowledge of established document control procedures and best practices
• Demonstrate consistent proficiency in delivering precise outcomes within designated timelines, guided by relevant directives.
• Internal Auditor or Lead Auditor qualification/experience a plus.

Additional Information

The national pay range for this role is $60,100.00 - $90,200.00 per year.  The pay range may be slightly lower or higher based on the geographic location of the hired employee.  The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location.

In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity, leave adoption assistance, and employer/partner discounts.

RRD is an EEO/AA including Vets and Disabled Employer

All your information will be kept confidential according to EEO guidelines.

**CLIMATE CONTROLLED ENVIRONMENT**

 

 

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.