POSITION SUMMARY
The Children's Ski & Ride School Helper plays a key support role in ensuring a smooth and enjoyable experience for children ages 4 – 12 years old. This position is responsible for assisting with the check-in process, helping children get fitted for ski or snowboard gear, booting them up, and organizing participant groups for their lessons. Throughout the day, the Helper provides on-snow and off-snow support to instructors and students, helping to maintain safety, comfort, and fun for all participants. This role requires a friendly, patient, and proactive attitude, with a strong focus on customer service and childcare.
Why Work Here
- Great first job or entry into ski school
- Opportunity to transition into an Instructor role
- Work in a fun, team-oriented environment
- Gain experience working with kids and guest service
- Access to ongoing training
EDUCATION / EXPERIENCE / SKILLS AND ABILITY REQUIREMENTS
Key Responsibilities
- Assist children with boots, gear, and lesson preparation
- Support check-in, class organization, and transitions
- Help instructors during lessons (on and off snow)
- Maintain a safe, clean, and organized environment
- Provide friendly, helpful guest service
- Familiarity with skiing and/or snowboarding is a plus
Qualifications
Required:
- Age 16+
- Strong communication and customer service skills
- Comfortable working with children
- Ability to stay organized in a fast-paced environment
Availability (Required)
- Must work holiday periods:
- Nov 26–30 | Dec 19–Jan 4 | Jan 16-18 | Feb 13-15
- 2+ days/week + holidays
- Must be able to work 20+ shifts minimum throughout season
CONTACTS
- INTERNAL: Children and Adult Ski & Ride School instructors and supervisors, cashiers, and other department managers.
- EXTERNAL: All guests of Mt. Rose
ESSENTIAL DUTIES & RESPONSIBILITIES
- Must maintain a current SafeSport certification or complete SafeSport training by the assigned deadline (paid for by the employer)
- Understand and follow policies and procedures
- Prepare children for lessons by helping put on their boots, gear, bibs, etc.
- Assist in class registration as needed.
- Observe all applicable safety standards.
- Assist in general operation of all Ski & Ride School activity.
- Coordinate and cooperate with other departments as necessary in the completion of the above essential duties.
- Provide information and answer questions about the resort to guests.
- Set up and take down of lesson areas
- Operation of conveyor belts (18 yrs+)
- Complete all required paperwork: class cards, time sheets, incident reports etc.
- Attend assigned trainings
- Performs other related tasks as necessary
- Other duties assigned