Child Support Specialist I/II

Child Support Specialist I/II

Salary

$56,784.00 - $69,035.20 Annually

Location

Woodland, CA

Job Type

Regular / Full Time

Job Number

2026-00153

Department

Colusa - Sutter - Yolo Regional Child Support Agency

Opening Date

09/03/2026

Closing Date

9/17/2026 11:59 PM Pacific

Bargaining Unit

G

• Description
• Benefits
• Questions

DESCRIPTION

The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Child Support Specialist I/II at the Colusa Sutter Yolo Regional Child Support Agency.

The Position

Under close supervision, applies procedures needed to collect current and delinquent child support payments and obtain court orders for support; performs child support fiscal and financial case preparation and management; other related duties as required. These procedures include determining the impact of additional public assistance and/or adjustments; preparing legal documents for establishment and/or modification of child support orders; and reviewing cases for changes in circumstances, accurate withholding orders, and compliance with child support and medical support enforcement.

Child Support Specialist I: This is the entry level in the Child Support Specialist Series. Incumbents work under close supervision performing duties similar to the Child Support Specialist II and are expected to demonstrate the ability to promote to the next higher level after successful completion of one (1) year of experience.

Child Support Specialist II: This is the journey level in the Child Support Specialist series. Incumbents are assigned routine and difficult cases and are expected to work independently with minimal supervision.

NOTE:

The education, experience, and other qualifications of the selected candidate will determine the level at which the position will be offered. The salary range for each classification level is as follows:

• Child Support Specialist I:$56,784- $69,035.20 Annually
• Child Support Specialist II:$63,336- $77,001.60 Annually

Ideal Candidate Statement

• You are mission-oriented and can demonstrate a strong commitment to the department's performance goals.
• You have great interpersonal skills and exhibit strong communication and collaboration abilities, fostering positive relationships with customers.
• You are a reliable and dedicated team member who works effectively as part of a team.
• You are organized and detail-oriented and able to interpret and take action according to Child Support policies and procedures.
• You are feedback-oriented, actively seeking and acting upon feedback to continuously improve performance.

Interested applicants should submit an online County of Yolo Employment Application and completed supplemental questionnaire by the closing date. Verification of education may be submitted at the time of filing or when requested by Human Resources.

For important and detailed information regarding the application and selection process for this recruitment, please see the APPLICATION AND SELECTION PROCESS section of this job announcement below.

ESSENTIAL FUNCTIONS

• Initiates delinquent notices to secure continued child support payments;
• Completes necessary forms to initiate computer input and maintains accurate files;
• Interviews welfare and non-welfare applicants to secure information regarding the probable whereabouts and earnings of absent parents;
• Advises absent parents of child support obligations;
• Monitors payments to ensure absent parents are in compliance with court orders;
• Determine past, present and future support payments;
• Determine impact of additional aid compensation and/or adjustments;
• Establish accounting and interest calculations;
• Ensures that forms and applications for child support are complete and accurate;
• Makes verbal and written inquiries to various agencies, firms, relatives and friends of absent parents to gain additional information regarding the whereabouts of absent parents;
• Research, reconstruct and audit case history;
• Collects, and assist in the collection, of skin tissue samples for DNA testing.

Other Duties

• Reviews files to ensure sufficient information is available to file a complaint;
• Obtains financial statements to determine amount of payments which would be collected for child support;
• Performs other related duties as required.

Some positions may require the performance or different essential or other duties depending upon work location, assignment, or shift.

MINIMUM QUALIFICATIONS

Child Support Specialist I

Experience: One (1) year of clerical experience in a Child Support Agency; OR Two (2) years of experience performing investigation, collections, credit, or lending duties.

Child Support Specialist II

Experience: One (1) year of experience comparable to an entry level Child Support Specialist.

OR Two (2) years of experience in any capacity working with Child Support enforcement activities in any county in the State of California.

Special Requirement: Spanish-speaking skills may be desirable qualifications for some positions

Background Requirements

Incumbents in this class will have access to Federal Tax Information and are subject to confidentiality and safeguarding requirements of Internal Revenue Code 6103(p)(4). As such, an individual selected for this position is subject to a thorough background investigation as stipulated in Section 5.1.1 of Internal Revenue Service Publication 1075, which includes the following:

• Review of Federal Bureau of Investigation (FBI) fingerprint results;
• Check of local law enforcement agencies where the subject has lived, worked and/or attended school within the last five (5) years and, if applicable, of the appropriate agency for any identified arrests; and
• Verification of an employees eligibility to work in the United States.

Background investigations are conducted upon hire and every ten (10) years of employment thereafter.

License: Some positions in this classification may require incumbents to possess and maintain a valid California drivers license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge of: interview methods and techniques used to effectively gain information from applicants; child support transactions, fiscal records and book keeping; forms, terminology and procedures used in collecting child support payments; forms, documents and procedures necessary for obtaining court orders; state, local laws and policies and procedures pertaining to the collection and enforcement of child support payments; skip tracing techniques; proper use of the English language, including spelling, punctuation and grammar; basic arithmetic.

Ability to: speak and write effectively; relate effectively with staff from other agencies and offices; negotiate effectively with attorneys and defendants regarding support settlements; prepare, maintain and reconcile fiscal and accounting records; deal effectively with applicant from a range of cultural and economic backgrounds; apply interview techniques, law, procedures and policies pertaining to child support collections; read and write at the high school level; collect skin tissue samples.

APPLICATION & SELECTION PROCESS

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume should be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application and resume, applicants are required to submit a completed supplemental questionnaire and verification of education for this position. Incomplete applications will be disqualified.

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:

• As an attachment to the online application
• By e-mail to jobs@yolocounty.gov

All required documents must be received by the Human Resources Office by the closing date. Postmarks will not be accepted. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure

The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps and all listed dates may change with or without notice.

Regular

• Screen for Minimum Qualifications

• Screen for Best Qualified

• Department Selection Interviews

• Reference Checks

• Conditional Job Offer, pending:

• Pre-Employment Exams

• Drug & Alcohol Screen

• Department of Justice LiveScan

• Confirmed Job Offer

• Estimated Start Date: To be determined

Verification of Education

Acceptable forms of educational documentation are official or unofficial transcripts that list the students name, institution name, field of study and date the degree was awarded.

For recent graduates who have not received proof of their degree yet, a letter from the registrars office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.

Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.

All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site (http://www.iau-aiu.net/content/institutions).

Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:

1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.

2. An evaluation of the applicants degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.

Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.

EDUCATIONAL RECORDS EVALUATION SERVICE

601 University Ave., Suite 127

Sacramento, CA 95825

(916) 921-0790

www.eres.com

FOREIGN EDUCATION DOCUMENT SERVICE

P.O. Box 151739

San Diego, CA 92175

(619) 265-5810

www.documentservice.org

CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC.

P.O. Box 18358 Anaheim, CA 92817

(714) 237-9272

www.iescaree.com

GLOBAL SERVICES ASSOCIATES, INC.

409 North Pacific Coast Highway, # 393

Redondo Beach, CA 90277

(310) 828-5709

www.globaleval.org

INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE

P.O. Box 3665

Culver City, CA 90231-3665

(310) 258-9451

www.ierf.org

Screening for Best Qualified

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated to determine those applicants who are best qualified.

Contact Information

For questions about the position or about employment with the County, please contact Human Resources by e-mail at jobs@yolocounty.gov or by phone at (530) 666-8055.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Yolo County, a place where YOU belong!

The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us! This is where YOU belong.

RETIREMENT

Were you hired into a CalPERS or other public agency reciprocal system for the first time on or before January 1, 2013? If so, you most likely have "Classic" member status. Classic members of CalPERS (or CalPERS reciprocal) agencies who come to work for Yolo County will remain Classic members!

• "Classic" member CalPERS retirement formulas are:

Misc: 2.5% at 55

Safety: 3.0% at 55

Deputy Sheriff Safety: 3.0% at 50

• "New" member CalPERS retirement formulas (for employees hired into a CalPERS agency for the first time after January 1, 2013) are:

Misc: 2% @ 62

Safety: 2.7% @ 57

BENEFITS

The County of Yolo offers a generous benefits package including:

• Health, Dental, and Vision Insurance
• CalPERS Retirement
• Deferred Compensation Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation, Sick, and Administrative Leave
• Holidays & Floating Holidays
• Disability Plans
• Social Security & Medicare

Benefits for County positions are specific to the bargaining unit of the position. Review the job opportunity information to find the bargaining unit code or search the Countys Salary Resolution which identifies the bargaining unit for each County classification.

Once youve identified the bargaining unit, you can look up the MOU and benefits for a particular position by going to our Benefits by Bargaining Unit summary on the Labor Relations webpage.

01

I have read the above instructions and understand that my responses to the supplemental questions are required, and my responses will be used to determine the best qualified candidates for this job. I certify that my responses are accurate to the best of my knowledge. I understand that should my name be placed on an eligible list and it is later found that my responses are inaccurate, my name will be immediately removed from the eligible list and I will be deemed ineligible for consideration for employment in this class with Yolo County.

• Yes
• No

02

The job bulletin for this class outlines the steps in the application and selection process and contains all necessary information that an applicant will need to complete and submit a complete application packet. Complete application packets MUST be submitted prior to the closing date. Candidates will not be given additional time to submit additional information. I have read and certify that I understand the application instructions for this position. I understand that all required documents must be submitted by the closing date, and I have reviewed the job bulletin to ensure I understand what is required to submit a complete application packet.

• Yes
• No

03

Please indicate your proficiency level in Spanish for reading and writing.

• Native/Bilingual
• Intermediate
• Beginner
• None

04

Please indicate your proficiency level in Spanish for speaking.

• Native/Bilingual
• Intermediate
• Beginner
• None

05

Are you able to work at any of the Regional Child Support Agency's offices in Woodland, Colusa, or Yuba City, depending on operational needs?

• Yes
• No

06

If you are unable to work at any of the Regional Child Support Agency's offices in Woodland, Colusa, or Yuba City, please explain.

07

Briefly describe your training and experience as it relates to the tasks performed in the Child Support Specialist Position. Areas of interest include but are not limited to: performing investigations, collections, customer service, case management, negotiations, navigating complex computer databases, and/or organizational skills.

08

Briefly describe your experience as it relates to serving, interviewing, and collecting information from various sources and people. In your response, please include your approach and why you feel it has been successful.

09

What specific knowledge, skills, and abilities do you possess that you feel make you uniquely qualified for this position?

Required Question

Employer County of Yolo

Address 625 Court Street, Room 101

Woodland, California, 95695

Phone (530) 666-8055

Website http://www.yolocounty.org