Child Support Specialist 1 (NY HELPS)

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Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 10/22/26

Applications Due11/01/26

Vacancy ID227516

• Basics
• Schedule
• Location
• Job Specifics
• How to Apply

NY HELPSNo

55-b/c EligibleNo

AgencyTemporary and Disability Assistance, Office of

TitleChild Support Specialist 1 (NY HELPS)

Occupational CategoryNo Preference

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $69964 to $88970 Annually

Employment Type Full-Time

Appointment Type Permanent

InternshipNo

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Child Support Services

40 North Pearl Street

City Albany

StateNY

Zip Code12243

Duties Description Duties of Position may include:

• Providing technical assistance to local district child support enforcement units regarding federal and State laws and policy, management reports, program and systems requirements, so that the local district staff can carry out the child support program as required.
• Reviewing, analyzing, monitoring, and communicating with local district child support enforcement operations to ensure federal performance measures are met.
• Conducting on-site visits to assess local district operations and to promote full use of appropriate procedures and to participate in special technical assistance projects to increase performance.
• Developing and drafting policies and procedures related to new rules and regulations or designed to ensure program compliance and increase program performance.
• Monitoring State Disbursement Unit (SDU) contractor performance to ensure all contract requirements, deliverables, and timeframes are met.
• Developing system specifications and enhancements to comply with new federal or State requirements or to improve program performance.
• Providing technical assistance to local district child support staff in the use of the automated systems.
• Developing requests for proposals (RFPs) for SDU operations or statewide banking services.
• Contribute program expertise, oversight, and monitoring for grants and other program contract services.
• Identify and work with State subject matter expects in support of development of business rules needed to be integrated in the Integrated Eligibility System (IES).
• Support efforts to ensure all IES related changes and accommodations are in compliance with federal and State requirements for child support and are cost effective and efficient.
• Provide subject matter expertise to IES business requirements processes to ensure child support processes and requirements are maintained and not disrupted by IES implementation in any way and that all current file exchanges and interfaces are retained.
• Assist in completing user acceptance testing of system.
• Other child support duties as assigned.

Desired Competencies:

• Self-motivated, strong attention to detail, and committed to teamwork.
• Ability to organize and prioritize multiple tasks and meet deadlines.
• Excellent communication and problem-solving skills.

Minimum Qualifications Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act.

Substitution: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

OR

Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

OR

Reachable on the appropriate eligible list in Albany.

Additional Comments A full-time, contingent permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.

Please be advised that all hires or transfers into this position must submit to mandatory fingerprinting and an associated background investigation, including state and national criminal history record checks, as well as a check with local law enforcement agencies where the applicant has lived, worked, and/or attended school within the last 5 years for any identified arrests, to ensure suitability for employment and/or continued employment. Candidates will not be required to pay the fees associated with mandatory fingerprinting. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information you provide does not meet the minimum qualifications.

Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.

Interested applicants should send an email with their resume and cover letter attached to jobpostings@otda.ny.gov and reference posting #26-126. DO NOT REFERENCE THE VACANCY ID NUMBER.

NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. In alignment with New York State's Executive Orders 187 and 31, OTDA is committed to advancing diversity, equity, inclusion, and accessibility by fostering an inclusive workplace.

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Unit

Telephone

Fax

Email Address jobpostings@otda.ny.gov

Address

Street 40 North Pearl Street, 12B

City Albany

State NY

Zip Code 12243

Notes on ApplyingApplicants will be required to prove their eligibility for employment based upon acceptance of a position in accordance with the Immigration Reform and Control Act of 1986.

Interested applicants should send an email with their resume attached to jobpostings@otda.ny.gov and put "Posting #26-126" in the subject line. DO NOT USE THE VACANCY ID NUMBER.

If you are a retiree currently receiving benefits, indicate this and the name of the retirement system in your response.

In accordance with state law, Governor's Executive Order No. 6 and Section 504 of the Federal Rehabilitation Act of 1973, as amended, the NYS Office of Temporary and Disability Assistance does not discriminate. If you require reasonable accommodation at the time of the interview, please contact OTDAs designee for reasonable accommodation at (518) 474-7284.

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