Child Support Reimbursement Specialist

Child Support Reimbursement Specialist

Salary

$26.00 - $28.26 Hourly

Location

Courthouse, 51 S. Main St., Janesville, WI

Job Type

Full Time

Job Number

RC-0805353

Department

Child Support - Operation

Opening Date

11/02/2026

Closing Date

11/13/2026 5:00 PM Central

• Description
• Benefits

Position Summary and Job Duties

Under general supervision, establishes paternity and establishes and enforces child support and health insurance orders by using the KIDS statewide computer system to locate absent parents. Gathers relevant information and legal evidence from interviews, correspondence, and computer searches. Organizes and evaluates information. Determines the appropriate enforcement action. Prepares pleadings for attorneys to initiate necessary legal actions. Monitors the status of cases and conducts confidential investigations. Interprets and explains child support court orders, payment records, and performs other duties as assigned.

40% Performs investigative case work

• Manages a child support caseload for compliance with state and federal regulations using a variety of complex computer systems, automated notification systems, and reports.
• Gathers information from necessary persons for Child Support enforcement, paternity and/or court order establishment, and medical insurance.
• Recommends cases for appropriate court action.
• Contacts parents, employers, insurance companies, hospitals, attorneys, responsible parties, and/or other public entities to investigate facts needed to establish, enforce, or modify support obligations.
• Conducts manual and/or computer based searches to locate absent parents to establish, modify, or enforce a support obligation. Verifies information and determines location to be used for service of process and formal notification of proceedings.
• Initiates intergovernmental referrals and responds to referrals made by other states for the full range of child support services.
• Appears as a witness in court testifying to actions taken to establish, modify, or enforce financial support and health insurance obligations.
• Obtains information from program participants as it relates to their child support case.

30% Prepares documentation

• Prepares appropriate legal documents for court action.
• Processes legal documents to proper persons or agencies.
• Enters and maintains information into the KIDS Statewide Computer System.
• Selects the appropriate administrative mechanisms to establish and enforce financial support or health insurance obligations without the need for a court hearing.
• Determines ability to pay support and calculates a recommended obligation by researching confidential financial information and public records.
• Prepares cases for litigation by drafting legal pleadings, making legal referrals of the record of the investigation, determining the ability to pay support, and making recommendations to the Assistant Corporation Counsel as to the issues to be addressed in court.
• Prepares a referral recommending felony prosecution to the District Attorney on cases with extensive record of non-payment of support.
• Complies with federal timeline requirements for taking actions and determines if a case is eligible for closure in accordance with federal criteria.

25% Public contact

• Answers the phone and greets the public.
• Provides answers to inquiries regarding service and functions of the Child Support Agency.
• Answers inquires from parents and attorneys on the establishment process, disputed account balances, and the modification process.
• Interprets and explains the legal authority and State policy utilized to calculate the support obligation and/or the actions taken to collect the debts.
• Initiates verbal or written communication with a parent to affect payment of court-ordered child support obligations, debts assigned to the County, or State and court-related costs.
• Maintains effective working relationships with departments, employers, W-2 Agency, and other private and public sector entities to carry out case management functions.

5% Performs other duties as assigned.

Success Factors (KSAs)

• Considerable knowledge of investigative techniques and procedures used in securing information from legal and financial records, agencies, employers, and other public and private sector entities.
• Considerable knowledge of the Wisconsin State Statutes and Administrative Codes governing the establishment, assignment, collection, and modification of financial and health insurance support for children.
• Considerable knowledge of the principles and practices of the legal process, legal document preparation, and court procedures.
• Working knowledge of human services assistance programs and procedures.
• Working knowledge of manual and computer-based methods, techniques, and procedures for locating absent parents.
• Working knowledge of federal regulations regarding requirements and timelines for the Child Support Program and the Consumer Credit Protection Act.
• Working knowledge of computerized department program software, Internet access, and database, spreadsheet, and word processing programs.
• Ability to perform mathematical calculations and interpret account statements.
• Ability to conduct interviews, interpret court orders, explain laws and procedures, and obtain cooperation in difficult situations to facilitate the compliance of all parties.
• Ability to locate, update, and process information within a statewide computer database system.
• Ability to answer inquiries from attorneys, private agencies, employers, and public officials regarding the laws, policies, and regulations governing the collection of child support and health insurance.
• Considerable knowledge of terms and forms used in legal discourse, procedures, and documents.
• Considerable knowledge of appropriate safeguards for privileged information.
• Considerable ability to work independently and to establish and maintain cooperative working relationships with attorneys, employees, employers, law enforcement officers, government agencies, and the general public.
• Ability to make independent decisions and meet deadlines.

Job Requirements, Education, Training & Experience

• Graduation from high school or its equivalent.
• Three or more years of responsible office experience that involves financial counseling, independent research, investigation, paralegal work, financial collections, or closely related activities, preferably in a related child support or legal field.
• Post high school education from a recognized college or university in business, accounting, legal studies, criminal justice, or a closely related field may substitute for the work experience requirement on a year-for-year basis.
• An equivalent combination of training and experience.
• Ability to type neatly and accurately at a rate of forty-five (45) net words per minute.

Additional Job Requirement

Pursuant to Internal Revenue Service (IRS) 1075 Publication, Federal Bureau of Investigations (FBI) fingerprints and criminal background checks are a component and requirement for access to Federal Tax Information (FTI). New hires must be successfully adjudicated before a start date is established and prior to granting access to FTI. Current employees must complete fingerprints and a criminal background check at least once every five years thereafter.

Essential Job Functions (physical elements, equipment and working conditions)

Physical Elements:

• Ability to sit, walk, or stand for long periods of time.
• Ability to reach files and/or manuals.
• Ability to exert up to 10 pounds of force occasionally or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Use of Equipment:

• Ability to use computer and office equipment.

Working Conditions:

• Work is mostly inside office work.

Rock County Employee

Facts and Benefits Highlights

• Rock County historic and cultural attractions:Rock County is in south Central Wisconsin along the Illinois border. The County has a population of 161,188 making it the ninth largest County in Wisconsin. Janesville, Wisconsin (pop. 64,009) is the county seat. Janesville is located on the I39/90 corridor, forty miles south of Madison, seventy-six miles west of Milwaukee and about two hours from Chicago.

Rock County's many historic and cultural attractions include the City of Evansville historic district, Beloit College (an acclaimed liberal arts institution located in the City of Beloit) and the City of Janesville's Rotary Botanical Gardens and Tallman House (an exceptional example of Italian villa style architecture from the mid 1850's).

The Cities of Janesville and Beloit have a combined symphony orchestra, as well as individual performing arts centers. The Rock County Fair and Riverfest are regional cultural celebrations held every summer in the Cities of Janesville and Beloit respectively. These Cities both have extensive park and open space networks, including portions of the Ice Age National Scenic Trail, a Statewide trail commemorating the State's geologic history. Additionally, the Rock River runs through these Cities, offering many recreational opportunities.

• Salary:

Rock County has updated their pay grid in 2023 and it has 14 steps for every classification. Below is the link to locate the compensation grid and see each of the classifications that Rock County has to offer.

https://www.co.rock.wi.us/departments/human-resources/compens

Employees are paid every two weeks on Friday (26 checks in a year). Paychecks are directly deposited in the employee's bank account. There is a two-week delay between the pay period worked and the payday. New employees generally wait four weeks before they receive their first check, which is a live paper check. Direct deposit is a requirement of employment.

• Holidays (Ordinance 18.501):

The following holidays are observed by the County and shall be granted to regular employees with pay and to temporary employees without pay, unless such employees are required to be on scheduled work:

(a) New Years Day

(b) Martin Luther King Jr. Day

(c) Spring Holiday to be observed the Friday immediately preceding Easter

(d) Memorial Day

(f) July 4th

(g) Labor Day

(h) Thanksgiving Day

(i) Friday following Thanksgiving

(j) Day before Christmas

(k) Christmas Day

(l) One Floating Holiday

(m) Any additional holiday granted by the County Board.

(n) The County Administrator may designate additional holidays in unusual circumstances with the approval of the County Board Chair and/or Vice Chair.

For employees working the standard work schedule, when a holiday falls on Saturday, it shall be observed on the preceding Friday. When a holiday falls on a Sunday, the following Monday shall be observed.

For employees not working the standard work schedule see the HR Policies and Procedures.

• Vacation (Policy & Procedure Manual 5.47):

Employees (.4 FTE or greater) hired on or after April 10, 2023, shall earn vacation according to the following schedule:

• Health Insurance including our Wellness component:

Rock County offers a dual choice point of service plan. Employees will have a choice to elect coverage with either Dean Health Care or Mercy Health Care. Employees can enroll within the first 30 days of employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. The County will pay 90% of the premium for health insurance and the Employee may earn the remaining 10% of the premium, based on the terms of participation of the Healthy Employee Incentive Program.

• Sick Leave (Policy 5.39):

Sick leave pay shall commence on the first day of any period of illness due to accident, injury, or disease.

All full-time employees shall earn one sick leave day per month of continuous employment. All part-time employees whose regular workweek is sixteen hours or more shall earn one sick leave day on a prorated basis directly in relation to the normal full time employment period. All part-time employees, who work less than sixteen hours per week, shall not earn sick leave. Temporary and seasonal employees are not eligible for sick leave. Sick leave shall accrue to a maximum of one hundred thirty days.

• Dental Plan:

The County offers a dental plan through Delta Dental and will pay 60% of the applicable

premium for the lowest cost plan. Employees can enroll within the first 30 days of

employment, after that there is an annual open enrollment period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made. Newly enrolled employees will likely see a double deduction on their first paycheck; premiums are paid one month in advance.

• Vision Plan:

The County offers a vision plan which employees can enroll in at their own cost. Employees

can enroll within the first 30 days of employment, after that there is an annual open enrollment

period in the fall. In the case of a qualifying event (birth, marriage, FTE increase, loss of coverage, etc.), the employee will also have 30 days to enroll or make changes. No exceptions will be made.

Newly enrolled employees will likely see a double deduction on their first paycheck; premiums are paid one month in advance.

• Life Insurance:

The County provides term life insurance through the State of Wisconsin Plan. Employees can purchase insurance in increments based on their salary, up to five times their salary. The County will contribute 20% of the cost for the first increment only - one times the employee's salary. Employees can also purchase coverage for their spouse and/or children.

• Eligibility for this benefit is tied to whether the employee is eligible for retirement benefits. (You must be expected to work for at least 12 months and 1200 hours, or have previously qualified for the WRS)
• Voluntary Benefits:

The County offers voluntary benefits which employees can enroll in at their own cost. Employees

can enroll within the first 30 days of employment, after that there is an annual open enrollment

period in the fall. Voluntary benefits may include: Disability, Hospital indemnity, Supplemental Life, Critical Illness, and Accident Insurance. Employees are responsible for 100% of the premiums for any voluntary benefits elected. Deductions are taken post tax. Please visit the Human Resources intranet page for more information.

• Deferred Compensation:

Employees can participate in one of the identified deferred compensation plans (Nationwide, Wisconsin Deferred Comp, and Security Benefits) at their own cost.

• Flexible Spending Account (Medical and Dependent Care):

Employees can elect to put an annually IRS established amount into a flexible spending account through (EBC) to pay for their own non-reimbursed medical care expenses. Employees can also put in up to $5,000 for dependent care accounts.

If you leave County employment, you have ninety (90) days to submit expenses incurred prior to your last day.

• Retirement:

Rock County participates in the Wisconsin Retirement System (WRS). Eligible employees are required to participate. What an employee receives at retirement is dependent upon several factors - age, length of service, salary.

Rock County and the employee make equal contributions to the Wisconsin Retirement System on behalf of the employer. The contribution rate is addressed in the employment letter.

Employees in protective status have the percentage contributions defined in their respective collective bargaining units.

Employees who have questions about their retirement benefits should contact WRS.

• Bereavement Leave (Policy 5.04):

In the event of a death an employee may be excused from work without loss of pay for up to a maximum of thirty-two (32) hours annually for the purpose of attending a person's wake, visitation, memorial service, funeral, or make necessary arrangements regarding the person's death, within a reasonable time after the occurrence. Reasonable time after the occurrence is defined as within six (6) months from the date of death.

No more than (32) hours can be used for the same decedent.

If additional time is required beyond the thirty-two (32) hours annually, an employee may request to use accumulated vacation, holiday, or comp-time. Sick leave can be used for a parent, spouse, or child only.

Bereavement leave cannot be accrued from one year to the next.

Bereavement leave can be used in increments of quarter hours.

A second or third shift employee may be excused from work the scheduled shift before or after the event, provided the shift begins or ends on the same calendar date of the event.

All leaves under this section shall be prorated based upon the employee's FTE.

• EAP:

The County provides an Employee Assistance Program (EAP) for employees to use for all kinds of personal and professional assistance. In the case of counseling, professional counselors are available 24 hours a day, 7 days a week. An employee can establish a relationship with a counselor over the phone or set up an in-person appointment with a counselor in the area. As of March 1, 2022, the EAP program will pay for up to six visits.

• Parking:

The County provides free parking at all its facilities.

• Workplace Attire (Policy & Procedures 5.53):

All Rock County employees are expected to present a professional, businesslike image to clients, visitors, customers, and the public. Acceptable personal appearance, like proper maintenance of work areas, is an ongoing requirement of employment with the County. Supervisors should communicate any department-specific workplace attire and grooming guidelines to staff members during new-hire orientation and evaluation periods. Any questions about the department's guidelines for attire should be discussed with the immediate supervisor.

• Employee Identification Badge (Policy & Procedure 5.08)

All Rock County employees shall have and display, an identification badge while conducting official County business. Minimal exceptions, for safety reasons, may be approved by Department Heads.

• Smoking:

All County buildings are smoke free. By County Ordinance anyone visiting or working in any County building is prohibited from smoking closer than 30 feet from any building entrance. The Ordinance also makes the entire Rock Haven Nursing Home a smoke free "campus."

Prior to new hire orientation, please access policy documents here: https://www.co.rock.wi.us/hr

Active Employees: For full policy documents, please visit the Human Resources Intranet page, "Personnel Ordinance" and "Policy & Procedure Manual". https://www.co.rock.wi.us/rchr/

Please note, you may also be subject to department specific work rules.

Still have questions? Call us! Human Resources: 608-757-5520

Employer Rock County

Address 51 S.Main Street

Janesville, Wisconsin, 53545

Phone (608) 757-5520