Child Support Establishment Agent

Child Support Establishment Agent

Salary

$51,977.34 - $88,361.50 Annually

Location

Johnston County Courthouse, NC

Job Type

Full-Time

Job Number

02692

Department

Child Support Services

Opening Date

10/28/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

Are you a professional Child Support Establishment Agent looking for your next career move? Look no further than the Johnston County Child Support Unit! Our team has an immediate opening for a Child Support Establishment Agent. Join us in our commitment to the health, safety and welfare of the public. This objective is achieved through the uniform enforcement of state and local laws.

Duties and Responsibilities

• Candidates in this classification are responsible for the initiation, organization, and enforcement of child support orders in the Child Support Enforcement (IV-D) program.

• Candidates are involved in the establishment of paternity and new support orders.

• This position will require in-depth investigation and preparation of cases for court, the enforcement and modification of court support orders, variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.

• Meets with and responds to requests for information regarding cases from clients, various local, state and federal agencies, employers and attorneys.

Knowledge, Skills and Abilities

• Thorough knowledge of the Child Support Enforcement Program and applicable legal proceedings.

• Thorough knowledge of investigative procedures used in the program.

• Skill in operating a computer, including word processing and ability to learn ACTS and other electronic systems.

• Ability to establish rapport and interview, clients, absent parents, and other related sources and to implement investigative procedures.

• Ability to organize, analyze and summarize case information.

• Ability to perform basic math in calculating child support payments.

• Ability to communicate effectively in both oral and written forms.

• Ability to establish and maintain effective working relationships with clients, absent parents, personnel in other agencies and states, court and law enforcement officials, employers, the public, supervisors and peers.

• Ability to communicate effectively in both oral and written forms.

Desired Education and Experience

• Bachelors degree or
• Associates Degree in Business Administration or Paralegal or related degree and one (1) year experience in investigative, eligibility, judiciary or legal work; or
• High School Diploma with two (2) years experience in investigative, eligibility, judiciary or legal work.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

Do you have a two-year degree?

• Yes
• No

02

Do you have a four-year degree?

• Yes
• No

03

What field of study is your degree?

04

Are you familiar with the ACTS system?

• Yes
• No

05

Do you have previous Child Support Agency experience?

• Yes
• No

06

How many years of Child Support experience do you have?

• None
• 1 - 2 years
• 2 - 4 years
• 5+ years

07

Are you bilingual?

• Yes
• No

08

Do you have thorough computer knowledge and experience?

• Yes
• No

09

Select the computer skills in which you are proficient:

• Word
• Excel
• Outlook
• ACTS
• None
• Other

10

Do you have experience, both written and oral, communicating tactfully with the public?

• Yes
• No

Required Question

Employer Johnston County

Department Child Support Services Address 120 S. Third Street

P.O. Drawer 2275

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/cs/