Child Support Analyst I/II (Open and Promotional)

Child Support Analyst I/II (Open and Promotional)

Salary

$83,012.80 - $109,283.20 Annually

Location

County of San Mateo, CA

Job Type

Regular

Job Number

E435S

Department

Department of Child Support Services

Opening Date

10/13/2026

Closing Date

10/27/2026 11:59 PM Pacific

Bargaining Unit

37

• Description
• Benefits
• Questions

Description

Are you a self-motivated individual who enjoys working in a fast-paced environment? Are you interested in serving the public by partnering with parents to achieve the financial commitment towards their children in a fair, equitable, and nonjudgmental manner?

County of San Mateos Department of Child Support Services is seeking qualified candidates for the position of Child Support Analyst I/II to help parents responsibly share in providing for their children and raising them to be healthy and successful.

Sign up for the informational session to delve deeper into this recruitment opportunity! Interact with DCSS management and gain insights from a seasoned Child Support Analyst!

About Us

• County of San Mateo Department of Child Support Services: www.smcdcss.com
• California Child Support Services - 10 Steps of the Child Support Case Process: https://childsupport.ca.gov/
• California Child Support Services - Video Resource Library: https://childsupport.ca.gov/video-resource-library/

Your Role

• Work a caseload of up to 700 cases to administer case management activities, which include but are not limited to: locating parents or assets, establishing parentage, working with both parties to ensure court-ordered financial obligations are met, and overseeing the distribution of these funds according to current laws and regulations.
• Interview customers in person and over the phone to obtain and verify information and to locate parents and their assets.
• Partner with customers to understand child support processes and procedures associated with the establishment and administration of child support orders to customers; assist customers in completing forms.
• Correspond in person, over the phone, via email or text message with customers, outside organizations and state and federal agencies to obtain documentary evidence and other sensitive information.
• Conduct in-person meetings, phone calls, emails, or text messages to customers who are delinquent in their child support obligation to encourage payment of support owed.
• Analyze customers financial documents to determine child support owed and/or determine a parents ability to pay support; review information to locate parents.
• Assess information obtained through a variety of locate partners or other sources to review a parent's ability to pay support and recommend potential next actions to support parents to meet financial obligations to their children.
• Work closely with the departments Child Support Attorneys in a legal office environment.
• Collaborate with other team members to provide excellent service to every customer.
• Prepare and process legal documents such as summons and complaints, bench warrants, garnishments, liens, default judgments, motions, and orders.
• Monitor, maintain, and update electronic case files and case notes; monitor compliance and initiate appropriate administrative or legal actions.
• Develop and maintain contacts with other departments and agencies to obtain information.
• Perform proactive case management, issue identification, analysis, and resolution.
• Perform related duties as assigned.

Who You Are

• You have a strong commitment to customer service that strives to proactively address internal and external customers concerns and needs.
• You enjoy working in an office setting.
• You enjoy collaborating with other team members to troubleshoot the best solutions to solve a problem or difficulty.
• You enjoy working in partnership with parents (please note: there is no direct contact with children).
• You possess a passion to help others in need.
• You are comfortable speaking with customers in person and contacting parties by phone, email, and text message to discuss sensitive subjects, obtain needed information, or remind parties of important upcoming milestones or events.
• You are comfortable in a fast-paced environment with daily interruptions for drop-in customers and other activities.
• You enjoy communicating with a diverse population as part of conducting daily business.
• You are eager to provide solutions and problem-solve.
• You are eager to investigate and locate information.
• You are eager to participate and outgoing in sharing ideas to improve program performance.
• You are flexible in a changing environment.

Your Background

• Strong mathematical, analytical, and computer skills to calculate child support and monitor payments, initiate legal action, and maintain a narrative record of all case activities in a complex, automated child support system.
• Strong attention to detail and enjoy finding solutions to resolve barriers that may arise in a child support case.
• Strong interpersonal and communication skills to conduct interviews and correspond in writing with persons receiving support and parents paying support, establish court orders for payment of child support, and conduct financial investigations.
• Ability to manage time effectively and efficiently.
• Possess an unbiased opinion in service delivery.
• Ability to defuse upset customers.
• Ability to multitask.
• Can interact with child support attorneys to discuss case solutions and options for next steps.
• Comfortable in team settings and collaborating with coworkers to resolve problems.
• Comfortable negotiating agreements between parties on a case.
• Perform periodic outreach to customers to educate and inform.
• At least two years of college-level coursework that is relevant to the position.

Salary

Child Support Analyst I ($39.91 - $49.93 Hourly) is the entry-level class in this Child Support Analyst series. Initially under close supervision, incumbents learn County policies and procedures, and federal laws, rules, and regulations related to child support activities. As experience is gained, there is greater independence of action and decision-making within general guidelines. This class is flexibly staffed with Child Support Analyst II, and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meets the qualifications of the higher-level class.

Child Support Analyst II ($42.04 - $52.54 Hourly) is the experienced level class in this series, fully competent to independently perform child support case preparation and management. The sensitive nature, diversity, and scope of responsibilities required by this level of legal support involve the frequent use of tact, discretion, initiative, and independent judgment. This class is distinguished from Child Support Analyst III in that the latter trains and directs lower-level Child Support Analysts.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

Child Support Analyst I: Two years of administrative or office support experience involving interviewing clients, applying regulations, and making determinations in such areas as eligibility, probation, investigative or skip tracing work.

Child Support Analyst II: A minimum of one year of experience establishing, processing, and enforcing child support obligations; and demonstrating knowledge of child support procedures and the ability to use independent judgment and case analysis.

Knowledge of:

• Laws, rules, regulations, procedures, documents, and terminology related to child support activities.
• Principles, methods and techniques of effective interviewing, negotiating and case management.
• Methods, techniques and resources of locating persons and investigative research.
• Correct English usage, including grammar, spelling and punctuation.
• Business arithmetic, including percentages and decimals.
• Basic business data processing principles and practices.

Skill/Ability to:

• Maintain and manage a caseload. Multitask while meeting competing priorities and be detail-oriented in keeping case information up to date.
• Read, understand, interpret, apply, and explain technical laws and legal procedures.
• Analyze information and situations, and use sound independent judgment to make decisions and determine appropriate courses of action, including recommending legal actions.
• Interpret court orders.
• Analyze, resolve, and reconcile child support accounts.
• Organize, manage, and monitor cases, and maintain accurate records and statistics.
• Deal tactfully and effectively with a variety of individuals who may be emotional, hostile, or irate.
• Communicate clearly and concisely to establish and maintain positive working relationships with all members of the organization and the public.
• Conduct in-person and phone interviews of customers to gather detailed information regarding their ability to pay and barriers they face, and assist in resolving issues to move them to compliance with their child support obligation.
• Compose correspondence and prepare legal documents.
• Organize and prioritize work and meet critical time deadlines.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%), which may include a performance exam. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the Countys website, please click the "Apply" button. If you are not on the Countys website, please go to https://jobs.smcgov.org/to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Tentative Recruitment Schedule:

Info session: Monday, October 19, 2026, 12:00 PM - 1:00 PM PST

Final Filing Date: Tuesday, October 27, 2026, by 11:59 PM PST

Application Screening: November 2 - 6, 2026

Panel Interviews: November 17 and/or 18, 2026

About The County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Sedrick Dixon (10132026) (Child Support Analyst I/II - E436/E435)

We invite you to explore our Benefits-at-a-Glance page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise, yet thorough, and specific. Neatness, clarity of expression, and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• Check this box to indicate you have read and understand this information, affirm that you will not make use of generative AI tools to craft your responses, and to proceed to the supplemental questions.

02

Explain how your skills, education, and experience align with the qualifications and responsibilities of the Child Support Analyst I/II position. Be specific.

03

The ability to maintain and manage a caseload, multitask, and pay attention to detail is crucial for success in this role. Describe a time when you had to manage multiple tasks and competing priorities simultaneously. How did you prioritize your workload to ensure timely completion of tasks? Be Specific.

04

Child support cases often involve complex family dynamics and various factors that can influence outcomes. Describe a situation where you had to ensure your decisions and recommendations remained unbiased and fair, regardless of personal beliefs or external influences. Be specific.

05

How did you learn about this position?

• County of San Mateo Website
• County of San Mateo Job Interest Card Notification
• County Hosted Virtual Event
• County Hosted Job Fair
• CalOpps.org
• Civic Match
• College/University Career Center
• Community-based Organization Posting
• Facebook/Instagram
• Friend or Relative
• GovernmentJobs.com
• Indeed
• Job Fair
• LinkedIn
• Professional Publication/Website (Please specify in next question)
• X (formerly called Twitter)
• Zip Recruiter
• Other (Please specify in next question)

06

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question

Employer County of San Mateo

Address County of San Mateo Human Resources Department

500 County Center, 4th Floor

Redwood City, California, 94063-1663

Phone (650) 363-4343

Website https://jobs.smcgov.org