Job Description:
ESSENTIAL JOB FUNCTIONS
- Provides telephone screening for people who call SCS seeking crisis services for youth.
- Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database.
- Determines client eligibility for services and verifies insurance coverage.
- Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention.
- Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed.
- Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
- Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days).
- Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
- Schedules and reschedules initial appointments.
- Provides information about community resources.
- Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
- Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
- Bachelor’s degree in Social Services, Human Behavior Sciences, or related field of study.
EXPERIENCE
- One year of full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
- Minimum of one year experience in social services with child and family focused social services experience preferred.
- Crisis counseling experience preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
- Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
- Basic office support (e.g. - filing, record keeping, etc.)
PHYSICAL DEMANDS
- Position has no unusual physical demands.
- Occasional minor discomforts from the continual use of a video display terminal.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
Time Type:
Part time