Chief operating officer

Chief Operating Officer (COO) About the Role We are seeking an experienced and highly strategic Chief Operating Officer (COO) to join our executive leadership team and help drive the next phase of company growth. The COO will serve as a trusted partner to the CEO, translating company strategy into operational execution, building scalable business processes, and ensuring teams consistently deliver measurable results.

Chief Operating Officer (COO) About the Role

We are seeking an experienced and highly strategic Chief Operating Officer (COO) to join our executive leadership team and help drive the next phase of company growth. The COO will serve as a trusted partner to the CEO, translating company strategy into operational execution, building scalable business processes, and ensuring teams consistently deliver measurable results.

This is a hands-on executive leadership position for an operator who combines strategic thinking with strong execution, financial discipline, organizational leadership, and a deep understanding of technology-enabled businesses.

Key Responsibilities

• Partner with the CEO and executive leadership team to develop and execute company strategy, annual operating plans, and long-term growth initiatives.

• Own day-to-day business operations and establish scalable systems, processes, and operating standards.

• Lead cross-functional operations across engineering, product, customer success, sales, finance, people operations, and other business functions.

• Establish company-wide KPIs, OKRs, performance metrics, reporting structures, and operating cadences.

• Drive operational efficiency, productivity, profitability, and sustainable revenue growth.

• Develop and manage annual budgets, forecasts, resource allocation, and operational performance.

• Build, mentor, and retain high-performing leadership teams and distributed employees.

• Identify operational risks and implement appropriate controls, processes, and mitigation strategies.

• Lead organizational transformation, business process improvement, automation, and technology adoption.

• Partner with technology leadership to leverage cloud, data, automation, AI, and analytics to improve business operations.

• Establish strong accountability across leadership teams while maintaining a collaborative, high-performance culture.

• Support strategic partnerships, enterprise customers, investors, and board-level communications as required.

• Lead organizational scaling initiatives while maintaining quality, customer satisfaction, and operational discipline.

Qualifications

• 20+ years of progressive leadership experience in operations, business management, technology, consulting, or related fields.

• Proven experience in a COO, President, General Manager, VP Operations, or equivalent executive leadership role.

• Demonstrated success translating corporate strategy into measurable operational results.

• Experience managing complex, cross-functional organizations and distributed teams.

• Strong understanding of financial management, budgeting, forecasting, KPIs, and P&L performance.

• Proven ability to build scalable processes and operating models during periods of significant growth.

• Strong executive communication, negotiation, decision-making, and organizational leadership skills.

• Experience working directly with CEOs, executive teams, boards, investors, customers, and strategic partners.

• Strong analytical and data-driven approach to operational decision-making.

• Experience with technology-enabled businesses, SaaS, enterprise software, digital platforms, or rapidly scaling organizations is strongly preferred.

• Bachelor's degree required; MBA or advanced business/technical degree preferred.

What Success Looks Like

Within the first 12 months, the COO will establish a scalable operating model, improve organizational accountability, strengthen cross-functional execution, implement measurable performance systems, and create the operational foundation required for sustainable growth.

Compensation & Benefits

• Competitive executive-level base salary

• Performance-based annual bonus

• Equity or long-term incentive opportunity, where applicable

• Comprehensive health, dental, and vision benefits

• 401(k) and applicable company contribution

• Flexible paid time off

• Fully remote work environment

• Professional development and executive leadership opportunities

Travel: Limited domestic travel may be required for executive meetings, strategic planning, customer engagements, or company events.

Equal Opportunity: We are committed to providing equal employment opportunities and do not discriminate on the basis of legally protected characteristics.

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