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Chief Operating Officer (COO) & Deputy Trust Officer, Bridge

Stripe

San Francisco, CA

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JOB DETAILS
SKILLS
Acceptance Testing, Alliance/Partner Marketing, Banking Operations, Banking Services, Blockchain, Code of Federal Regulations, Communication Skills, Contract Research Organization (CRO), Control Systems, Crisis Management, Cross-Functional, Document Management, Documentation, Due Diligence, Error Handling, Fiduciary, Financial Compliance, Incident Management, Incident Response, Internal Audit, Leadership, Legal, Maintain Compliance, Metrics, Operational Audit, Operational Control, Performance Metrics, Performance Testing, Project/Program Management, Reconciliation, Regulations, Regulatory Compliance, Reporting Dashboards, Risk, Root Cause Analysis, Service Level Agreement (SLA), System Operations, Team Player, Time Management, Treasury, Vendor/Supplier Evaluation
LOCATION
San Francisco, CA
POSTED
Today
Overview

The COO & Deputy Trust Officer will oversee the bank's daily operational performance, ensure safe and sound delivery of stablecoin issuance, custody, reserve and settlement workflows, and help fulfill fiduciary obligations under OCC expectations (12CFR Part 9).
Key Responsibilities
1. Bank Operations Leadership
  • Lead all day-to-day operational functions for the trust bank including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
  • Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
  • Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
  • Work closely with engineering to ensure operational workflows are ready to go.
2. Deputy Trust Officer Responsibilities (12 CFR Part 9)
  • Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
  • Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
  • Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
  • Act as acting Trust Officer when designated by the President/Board.
3. Operational Controls & Regulatory Compliance
  • Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
  • Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
  • Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
  • Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.
4. Cross-Functional Execution & Program Management
  • Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
  • Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
  • Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.
5. Third-Party & Vendor Oversight
  • Oversee relationships with banking partners, reserve custodians, and critical vendors.
  • Ensure all partners meet OCC third-party risk expectations.
  • Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.
6. Operational Resilience & Incident Response
  • Own the bank's operational continuity, incident management, and crisis playbooks.
  • Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
  • Oversee post-incident assessments and ensure timely remediation.
7. Board and Executive Reporting
  • Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
  • Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.
Qualifications
  • 10+ years of experience in bank operations, trust operations, custody operations, or payments operations in a regulated financial institution.
  • Proven experience managing high-volume, control-heavy operational environments.
  • Deep familiarity with OCC regulatory standards, fiduciary banking requirements (12 CFR Part 9), and digital asset custody expectations.
  • Experience with blockchain-based transaction flows, mint/burn operations, or digital asset custody preferred.
  • Exceptional operational discipline and documentation skills.
  • Strong collaboration and communication abilities, including experience working with auditors and federal regulators.

About the Company

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Stripe

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