Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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ESSENTIAL FUNCTIONS
Communications
Quality Control
Manage/oversee the application of standards for the hotel/resort.
Review and compare performance metrics for Engineering services
Maintain specifications (materials, equipment, furniture, finishes, fixtures, design criteria).
Implement and monitor best practices.
Implement and monitor guest service standards.
Measure the quality of services provided.
Monitor guest satisfaction and service delivery performance.
Collect, verify, analyze and report facility management data from various sources (guest satisfaction surveys, secret shop inspections, other feedback mechanisms).
Collect and verify, analyze and report internal facility management data (utilities, work orders, work history).
Manage/oversee the improvement of work processes.
Assess ways to improve workplace productivity.
Develop and implement process improvements.
Ensure and monitor compliance with codes, regulations, policies and standards.
Technology
Operations & Maintenance
Assess the condition of the hotel/resort.
Manage/oversee the assessment of building systems' condition.
Assess the condition of the facility's structure, interior, exterior and grounds.
Manage/oversee facility operations and maintenance activities.
Manage/oversee the acquisition, installation, operation, maintenance and disposal of building systems and structural, interior, exterior and grounds elements.
Maintain basic knowledge of current products and technology for fixed assets.
Manage/oversee the maintenance contracting process.
Develop maintenance contract specifications.
Assure competent maintenance contractors are selected.
Negotiate service level agreements.
Manage/oversee the modifications to building systems, structural elements, interiors, exteriors and grounds.
Monitor the performance of maintenance contractors' work.
Develop, recommend and manage/oversee the hotel/resort's operational planning requirements (temperature control, lighting, equipment replacement and so forth).
Develop policies and guidelines related to usage and maintenance.
Monitor the usage and performance of all systems, equipment and grounds.
Monitor guest and associate satisfaction.
Emergency Planning
Project Management
Project planning.
Define and program projects (purpose, size, scope, schedule, budget and user needs).
Plan projects (resources, schedule and sequence).
Develop contract specifications and solicitations.
Manage/oversee projects.
Administer contracts (implement, monitor service level).
Manage/oversee projects (construction, relocation, renovation, organizational change).
Evaluate project outcomes.
Environmental Stewardship & Sustainability
Manage and support the entire organization's commitment to protecting the environment.
Manage, oversee and safeguard the natural environment.
Manage and oversee the entire organization's commitment to sustainability of the natural and built environments.
Prepare, analyze, interpret and report on utility consumption data.
Manage and oversee environmental impact programs as it relates to trash generation with food service (including dry and wet waste), yard waste, and other hotel/resort operations.
Maintain knowledge of LEED. Understanding future trends in products and processes that promote sustainability.
Provide data to support facility evaluation.
QUALIFICATIONS
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.