Company: Chick-fil-A Happy Valley
- Learn directly from Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and is passionate about mentoring leaders both professionally and personally.
- Join a restaurant with a proven leadership pipeline, direct exposure to executive leadership, and opportunities to grow toward Executive Director, multi-unit leadership, or future Chick-fil-A Operator opportunities.
- Be part of a team committed to ensuring every guest feels cared for through gratitude, excellence, and purpose while serving as a positive influence throughout the Happy Valley community.
- Chick-fil-A Happy Valley is a well-established, high-performing restaurant led by an experienced Operator with over 15 years serving the State College community.
- Located in the heart of Penn State's Happy Valley, this restaurant is known for exceptional hospitality, leadership development, and serving one of the most dynamic college-town markets in the country.
- Join one of the highest-volume and most dynamic restaurant leadership opportunities in Central Pennsylvania.
- Chick-fil-A has earned the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years according to the American Customer Satisfaction Index (ACSI).
- Chick-fil-A is one of the fastest-growing restaurant brands in North America, with more than 3,000 restaurants across the United States, Canada, Puerto Rico, the United Kingdom, and expanding internationally.
- Chick-fil-A has been recognized on Forbes lists including Best Customer Service (2025), America's Dream Employers (2025), Customer Experience All-Stars (2024), Best Brands for Social Impact, Best Employers for Women, and America's Best Large Employers.
- Chick-fil-A has awarded more than $244 million in scholarships to over 122,000 Team Members since 1973 through the Remarkable Futures Scholarship program.
- In 2026, Chick-fil-A awarded more than $29 million in scholarships, the largest annual scholarship investment in the company's history.
Value and Appreciate Employees
- Health Insurance
- Dental and Vision Insurance
- Paid Vacation Starting Day One
- PTO Increases with Tenure
- 401(k)
- Free Meals While Working
- Tuition Discounts at Over 100 Colleges
- Fitness Facility
- Sundays Off
- Flexible Scheduling for Important Life Events
- Overtime Available
- Leadership Development and Mentorship
- Excellent Career Advancement Opportunities
Opportunity
We are looking for an enthusiastic Service Director (Hospitality) to join our team at Chick-fil-A Happy Valley. This hands-on leadership opportunity is designed for someone who is passionate about hospitality, leadership development, and creating meaningful experiences for both guests and team members. As a Service Director, you will help lead one of Central Pennsylvania's highest-performing Chick-fil-A restaurants while working directly alongside Bruce Herold, a 26-year Chick-fil-A Operator who has developed multiple future Operators and long-term business leaders.
At Chick-fil-A Happy Valley, our vision is simple: "To ensure every guest feels cared for in gratitude, through excellence, with purpose." We are looking for a leader who shares that vision and wants to make an impact that extends far beyond restaurant operations.
This role offers the opportunity to lead a large team, influence the guest experience at a high level, develop future leaders, and build a long-term career within Chick-fil-A. Whether your goal is Executive Leadership, multi-unit leadership, or ultimately pursuing the Chick-fil-A Operator path, you will receive mentorship, responsibility, and development from a leadership team committed to helping people grow.
If you are looking for more than just another management job and want to join a purpose-driven organization that invests deeply in its people, we would love to meet you.
Your Impact
- Ensure every guest feels cared for by creating a culture of genuine hospitality and service excellence
- Drive key Front of House performance metrics including guest satisfaction, order accuracy, check average, and overall operational execution
- Recruit, coach, and develop future leaders through regular check-ins, mentorship, and leadership development
- Lead and inspire a team of 50+ Team Members and leaders to pursue excellence while serving with purpose
- Maintain a high awareness of the business, guest needs, and service environment while leading from the front
- Partner with the Director Team to achieve sales growth, profitability, and long-term business objectives
- Foster a culture of trust, accountability, humility, and teamwork where leaders challenge one another to grow
- Execute strategic initiatives and projects with excellence, urgency, and attention to detail
- Serve as a visible ambassador of Chick-fil-A Happy Valley's vision, values, and commitment to the community
- Help shape the future of one of Central Pennsylvania's most respected Chick-fil-A restaurants through leadership development and operational excellence
- Maintaining a work environment that ensures and promotes food & team safety
Background Profile
- 2+ years of leadership experience
- Bachelor's Degree completed or actively pursuing preferred
- Hospitality, restaurant, retail, or customer-facing leadership experience preferred
- Strong communication and relationship-building skills
- Demonstrated ability to lead and influence others
- Passion for developing people and building teams
- Comfortable working in a fast-paced, high-volume environment
- Growth-minded, humble, and coachable
- Alignment with Chick-fil-A's values and mission
Apply now and you will be contacted ASAP.