Coaching, Communication Skills, Customer Relations, Customer Satisfaction, Dental Insurance, Detail Oriented, Fast Food, Futures, Health Insurance, Leadership, Mentoring, Performance Metrics, Restaurant, Retail, Scholarship, Strategic Planning, Team Lead/Manager, Tuition Fees, Vision Plan
State College, Pennsylvania
Company: Chick -fil -A Happy Valley<\/b>
<\/p>- Learn directly from Bruce Herold, a 26 -year Chick -fil -A Operator who has developed multiple future Operators and is passionate about mentoring leaders both professionally and personally.
<\/li> - Join a restaurant with a proven leadership pipeline, direct exposure to executive leadership, and opportunities to grow toward Executive Director, multi -unit leadership, or future Chick -fil -A Operator opportunities.
<\/li> - Be part of a team committed to ensuring every guest feels cared for through gratitude, excellence, and purpose while serving as a positive influence throughout the Happy Valley community.
<\/li> - Chick -fil -A Happy Valley is a well -established, high -performing restaurant led by an experienced Operator with over 15 years serving the State College community.
<\/li> - Located in the heart of Penn State's Happy Valley, this restaurant is known for exceptional hospitality, leadership development, and serving one of the most dynamic college -town markets in the country.
<\/li> - Join one of the highest -volume and most dynamic restaurant leadership opportunities in Central Pennsylvania.
<\/li> - Chick -fil -A has earned the highest customer satisfaction scores among quick -service restaurants for 11 consecutive years according to the American Customer Satisfaction Index (ACSI).
<\/li> - Chick -fil -A is one of the fastest -growing restaurant brands in North America, with more than 3,000 restaurants across the United States, Canada, Puerto Rico, the United Kingdom, and expanding internationally.
<\/li> - Chick -fil -A has been recognized on Forbes lists including Best Customer Service (2025), America's Dream Employers (2025), Customer Experience All -Stars (2024), Best Brands for Social Impact, Best Employers for Women, and America's Best Large Employers.
<\/li> - Chick -fil -A has awarded more than $244 million in scholarships to over 122,000 Team Members since 1973 through the Remarkable Futures⢠Scholarship program.
<\/li> - In 2026, Chick -fil -A awarded more than $29 million in scholarships, the largest annual scholarship investment in the company's history.
<\/li><\/ul>Value and Appreciate Employees<\/b>
<\/p>- Health Insurance
<\/li> - Dental and Vision Insurance
<\/li> - Paid Vacation Starting Day One
<\/li> - PTO Increases with Tenure
<\/li> - 401(k)
<\/li> - Free Meals While Working
<\/li> - Tuition Discounts at Over 100 Colleges
<\/li> - Fitness Facility
<\/li> - Sundays Off
<\/li> - Flexible Scheduling for Important Life Events
<\/li> - Overtime Available
<\/li> - Leadership Development and Mentorship
<\/li> - Excellent Career Advancement Opportunities
<\/li><\/ul>Opportunity<\/b>
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We are looking for an enthusiastic <\/i>Service Director (Hospitality) <\/b>to join our team at Chick -fil -A Happy Valley<\/b>. This hands -on leadership opportunity is designed for someone who is passionate about hospitality, leadership development, and creating meaningful experiences for both guests and team members. As a Service Director, you will help lead one of Central Pennsylvania's highest -performing Chick -fil -A restaurants while working directly alongside Bruce Herold, a 26 -year Chick -fil -A Operator who has developed multiple future Operators and long -term business leaders.
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At Chick -fil -A Happy Valley, our vision is simple: "To ensure every guest feels cared for in gratitude, through excellence, with purpose." We are looking for a leader who shares that vision and wants to make an impact that extends far beyond restaurant operations.
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This role offers the opportunity to lead a large team, influence the guest experience at a high level, develop future leaders, and build a long -term career within Chick -fil -A. Whether your goal is Executive Leadership, multi -unit leadership, or ultimately pursuing the Chick -fil -A Operator path, you will receive mentorship, responsibility, and development from a leadership team committed to helping people grow.
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If you are looking for more than just another management job and want to join a purpose -driven organization that invests deeply in its people, we would love to meet you.
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Your Impact<\/b>
<\/p>- Ensure every guest feels cared for by creating a culture of genuine hospitality and service excellence
<\/li> - Drive key Front of House performance metrics including guest satisfaction, order accuracy, check average, and overall operational execution
<\/li> - Recruit, coach, and develop future leaders through regular check -ins, mentorship, and leadership development
<\/li> - Lead and inspire a team of 50+ Team Members and leaders to pursue excellence while serving with purpose
<\/li> - Maintain a high awareness of the business, guest needs, and service environment while leading from the front
<\/li> - Partner with the Director Team to achieve sales growth, profitability, and long -term business objectives
<\/li> - Foster a culture of trust, accountability, humility, and teamwork where leaders challenge one another to grow
<\/li> - Execute strategic initiatives and projects with excellence, urgency, and attention to detail
<\/li> - Serve as a visible ambassador of Chick -fil -A Happy Valley's vision, values, and commitment to the community
<\/li> - Help shape the future of one of Central Pennsylvania's most respected Chick -fil -A restaurants through leadership development and operational excellence
<\/li> - Maintaining a work environment that ensures and promotes food & team safety
<\/li><\/ul>Background Profile<\/b>
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