Location: Chick-fil-A Bear Valley Rd & Mariposa, California
12180 Mariposa Rd, Victorville CA 92395
Are you passionate about leading a team in a positive and people-focused environment? Do you thrive in ensuring efficiency and delivering high-quality customer experiences?
Join Chick-fil-A as a Front of House Shfit Leader and be part of a loving and dynamic team where you will lead, train, and inspire team members to uphold the restaurant's Vision and Values. As a Front of House Shift Leader, you can open and close the restaurant, achieve daily goals, and ensure all team members are trained to the highest standards. This role offers a competitive wage between the $23-$25 range, along with benefits such as vacation time, health insurance, mental health benefit, and employee discounts. You will gain valuable leadership skills and be part of a culture that values teamwork, care, and excellence.
Position Type:
- Full-time
Qualifications:
- Leadership Experience: Minimum of 5 years of proven leadership experience, preferably in high-volume hospitality, retail, or fast-paced service environments.
- Team Development: Demonstrated ability to motivate and influence a diverse team, fostering an inclusive environment built on high performance and accountability.
- Interpersonal Excellence: Exceptional communication skills with the ability to interact professionally with guests and stakeholders at all levels of the organization.
- Critical Thinking: Strong organizational and time-management skills, with a proven ability to prioritize tasks and delegate effectively under pressure.
- Operational Flexibility: Full availability to work various shifts, including mornings, evenings, weekends, and holidays, to support the needs of the business.
- Requirements: Must be at least 18 years of age and authorized to work in the United States.
Physical Demands:
To successfully perform the essential functions of this role, the candidate must be able to:
- Mobility: Stand and walk for extended periods; frequently bend, stoop, squat, kneel, and reach both overhead and forward.
- Lifting & Coordination: Lift and move up to 50 pounds (e.g., food crates or equipment) and safely push/pull kitchen carts.
- Manual Dexterity: Climb step stools or ladders and demonstrate the hand strength/dexterity required to operate equipment and handle food items securely.
- Regulatory Compliance: Maintain strict adherence to the California Retail Food Code and all safety/sanitation protocols.
Key Responsibilities
- Hospitality Leadership: Lead by example to ensure the team delivers exceptional "Second Mile Service" and maintains a pristine, welcoming environment for every guest.
- Operational Excellence: Command shift operations by optimizing workflow and managing labor productivity in real-time to balance service speed with operational efficiency.
- Team Development: Actively coach and mentor Team Members, assisting with training to ensure all staff uphold Chick-fil-A’s high standards of service and quality.
- Financial Stewardship: Oversee all cash handling procedures, including register reconciliation and financial security, ensuring 100% accuracy and integrity.
- Compliance & Safety: Ensure strict adherence to labor laws (including break coordination), food safety regulations, and workplace safety protocols, including incident reporting.
- Strategic Communication: Serve as a professional liaison between Front-of-House, Heart-of-House, and Senior Leadership to ensure seamless communication and goal alignment.
Culture Expectation
- Maintains an encouraging and engaging attitude
- Maintains clear and open communication with Team Members and business leaders
- Leads with empathy and a servant's heart
- Adapts training approach based on different learning styles
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Overtime
Supplemental pay
- Bonus pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement
- Other