Company: Chick-fil-A Trabuco Hills Center
- Owner/Operator Brett Jugo was selected as the Owner/Operator of Chick-fil-A Trabuco Hills Center in 2022 and Grand Opened the restaurant in August 2023
- Brett has an extensive leadership background, including earning his MBA from Emory University and completing AT&T's Leadership Development Program before pursuing Chick-fil-A
- Chick-fil-A Trabuco Hills Center was awarded Guardian of the Brand in 2026, an accomplishment driven by strong systems, training, accountability, and a commitment to operational excellence
- The restaurant's vision is “To be the heart of the community,” with a mission to “Make moments magical”
- Chick-fil-A Trabuco Hills Center is deeply involved in the local community through partnerships with local high schools, sports teams, churches, and quarterly in-restaurant community events
- Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
- Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
- Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
- Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
- Competitive Pay
- Bonus Opportunities Available
- Health Insurance Contribution
- 401(k) with Company Match
- Cell Phone Stipend
- Paid Time Off
- Paid Breaks
- Free Food On/Off Shift
- Leadership Development Opportunities
- Tuition Discounts at Over 100 Colleges
- Never work on Sundays
- Excellent Career Advancement Opportunities
Opportunity
We are looking for an experienced, bilingual Kitchen Director to join the leadership team at Chick-fil-A Trabuco Hills Center. This leader will have ownership of the Back of House operation, with responsibility for developing the kitchen team, strengthening culture, and driving excellence in food safety, food quality, throughput, inventory, and overall operational performance. This is a highly hands-on leadership role for someone who enjoys being in the operation, developing people, building strong systems, and holding themselves and others to a high standard. The right candidate will have the opportunity to work closely with Owner/Operator, Brett Jugo, while leading a team of approximately 25 people and making a significant impact on the restaurant.
Your Impact
- Provide leadership and oversight for all Back of House operations
- Lead, coach, and develop a kitchen team of approximately 25 Team Members and Leaders
- Build strong relationships with the team and create a culture where people feel heard, supported, challenged, and developed
- Maintain a hands-on leadership presence in daily restaurant operations, spending approximately 50–60% of your time operationally
- Drive excellence in food safety, food quality, speed of service, throughput, and overall guest experience
- Lead AHA usage and optimization throughout the kitchen
- Oversee inventory management, truck ordering, food cost, and product stewardship
- Develop systems and processes that create consistency, accountability, and sustainable operational results
- Identify, train, and develop future leaders while effectively delegating responsibilities throughout the kitchen
- Partner closely with the Owner/Operator and Leadership Team to identify opportunities and continually improve restaurant performance
- Model Chick-fil-A Trabuco Hills Center's Core Values of Character, Hustle, Excellence, and Growth
- Work a flexible schedule across both morning and evening dayparts based on the needs of the business
Background Profile
- Bilingual in English and Spanish is required
- Previous experience leading a kitchen operation, including food safety, food quality, inventory, ordering, and throughput
- Previous experience leading and developing a team of at least 10+
- Open availability with the flexibility to work both morning and evening shifts
- Alignment with Chick-fil-A Trabuco Hills Center's Core Values of Character, Hustle, Excellence, and Growth
Apply now and you will be contacted ASAP.