Key Responsibilities:
Oil & Filter Services: Drain and replace engine oil and oil filters, and lubricate moving parts, grease fittings, and steering components.
Fluid Checks & Refills: Check and top off transmission fluid, power steering fluid, brake fluid, windshield washer fluid, and testing battery levels.
Tire Maintenance: Inspect tire tread depth, adjust air pressure, and perform tire rotations, balancing, or basic repairs.
Multi-Point Inspections (MPI): Conduct general safety and mechanical checks on brakes, belts, hoses, lights, and wiper blades.
Advisory Communication: Report worn parts, leaks, or required repairs to the service advisor and update maintenance reminder stickers or indicators.
Shop Safety: Maintain a clean, organized, and hazard-free work bay following brand guidelines.
Qualifications & Requirements:
Education: High school diploma or equivalent is typically preferred.
Experience: Entry-level position where prior mechanical experience is required (basic mechanical aptitude or prior shop/retail experience).
License: A valid driver's license and a clean, insurable driving record to maneuver customer vehicles.
Physical Demands: Ability to stand for long periods, work in a fast-paced shop environment, and lift 50 to 60 pounds.
Career Growth: Dealership offers OEM manufacturer training and certification paths to transition into full-line automotive technician roles.
Customer Service & Interaction:
Active Listening: Hearing and documenting specific customer concerns regarding vehicle performance, unusual noises, or specific service requests.
Jargon-Free Explanations: Translating technical automotive terms (e.g., oil viscosity, brake pad wear percentages, cabin air filter contamination) into simple, easy-to-understand language for vehicle owners.
Service Recommendation: Explaining the why behind recommended maintenance items found during multi-point inspections without sounding pushy or aggressive.
Internal Team Collaboration:
Service Advisor Hand-Offs: Providing clear, concise, and accurate verbal or written updates to Service Advisors regarding vehicle status, additional required repairs, or delays.
Service Lane Coordination: Verbally coordinating with valet drivers, parts department staff, and other technicians to maintain a fluid, efficient service bay workflow.
Escalation Management: Articulating complex mechanical issues to a Shop Foreman or Lead Technician when a vehicle requires advanced diagnostics beyond express care limits.
Documentation & Digital Communication:
Inspection Report Accuracy: Writing detailed, objective, and legible notes on Multi-Point Inspection (MPI) sheets or digital dealership management systems (CDK, X-Time).
Video/Photo Capture: Utilizing dealership tablets to record short video workarounds or take photos of worn components to visually communicate repair needs directly to customers.
Work Order Integrity: Clearly documenting the exact services performed, fluid types/quantities used, and final vehicle specifications (tire pressure PSI, torque specs).
Hazard Alerts: Immediately and clearly shouting or signaling to team members regarding safety hazards in the shop, such as moving vehicles, fluid spills, or faulty lift equipment.
Compliance Reporting: Accurately communicating and documenting any safety violations, equipment malfunctions, or hazardous waste disposal issues to management.