Cheese Manager

Job Title: Cheese ManagerDepartment: CheeseReports To: Store DirectorFLSA Status: Non-Exempt

SummaryThe Cheese Manager is a leadership position responsible for driving success in the Cheese department. This role requires strong communication skills, effective leadership, and a commitment to motivating and developing staff. Key traits for success include excellent communication, attentive listening, strong leadership abilities, self-motivation, observation, decisiveness, flexibility, patience, and a sense of urgency. The Cheese Manager plays a pivotal role in maintaining positive team morale and fostering a productive working environment.

Essential Duties and ResponsibilitiesGeneral Requirements:

Engages customers in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on the needs and conditions of the department.Represents company values. Works cooperatively and positively with fellow team members.Gives and receives feedback in a constructive manner demonstrating the company's Speak Up culture.Conserves company resources. Works in a manner consistent with the company's mission, vision, values, and sustainability program.Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, maintains equipment, and informs store/department management of any problems.Observe all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.

Position Responsibilities:

Leads by example; models correct behavior and adherence to company policies and proceduresPrepares daily schedule and directs activities of Cheese Department employeesMaintains high profit margin by approved pre-set budget, which entails, but is not limited to sales goals, cost of goods, expenses, price changes, and waste management (shrink).Assures high quality and proper quantity through accurate ordering and receivingExamines products bought for resale or received for storage maintaining the Company's highest quality standardsMonitors pull dates on all Cheese merchandiseManages costs by controlling shrink and theftImplements and maintains all marketing programsManages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparing, freezing, and storageEngages and teaches others in suggestive selling techniquesAssures consistency in Cheese Department policies and procedures by observing employee work habitsResponsible for communication with the Food Service Manager & Store Director on all Cheese Department related issuesAccurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs. Applies proper tares as mandated by CA Weights & MeasuresAssures daily price changes are done accurately & completed before the store opens; maintaining price integrity at all timesDocuments all meetings & distribution of company memos and obtains employee's signatures as requiredAssures all staff members receive monthly Safety News and other required communicationsMaintains a clean and sanitary work area at all timesKnows all cleaning chemicals authorized in the Cheese department and understands proper usageTrains all Cheese Department employees on the proper use of cleaning chemicalsAssures in-service training for all employees and documents all trainingTrains all opening and closing procedures for the departmentFollows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new productInspects Cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation by the FDA and local health departmental codes and Company stringent standardsFollows safety work standards and reports any safety hazards to the Store DirectorArrange for all equipment to be fixed and cleaned (with the approval of the Store Director)Reports on and investigates all accidents which occur in the Cheese departmentAssures that all reports and investigations comply with the Cal-Osha SB198 rules and regulationsResponsible for using the tools provided by management to ensure the success of the departmentHandles all customer complaints in such a manner to assure repeat business regardless of the complaintServes customers with a smile and a willing attitude. Assures high sales by establishing relationships with customers to ensure repeat businessMeets and exceeds Company standards in food, service, quality, and cleanliness.Follows the employee handbook at all times, emphasizing service standards and appearance

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Supervisory Responsibilities The Cheese Manager holds overall responsibility for supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.

Customer Service SkillsThe Cheese Manager is expected to consistently deliver exceptional customer service, going beyond simple greetings to ensure customer satisfaction. They will embody a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility.

Education and ExperienceA high school diploma or general education degree (GED) is required. Previous experience and/or training in a related role for six months to one year, or an equivalent combination of education and experience, is preferred.

Language SkillsStrong reading and interpretation skills for documents such as safety rules, instructions, and correspondence are necessary. Effective communication with customers and employees, including public speaking to groups, is essential.

Mathematical SkillsProficiency in basic calculations such as discounts, percentages, and volume is required, along with the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Reasoning AbilityThe Cheese Manager should demonstrate the ability to analyze instructions, resolve conflicts, and make effective decisions. They must adapt to varying situations, think critically, and implement viable solutions.

Physical DemandsThis role involves standing for extended periods, walking, frequent use of hands and wrists, manual dexterity, talking, hearing, and occasional lifting of up to 75 pounds. Close vision, color vision, peripheral vision, depth perception, and focus adjustment are necessary for the job's visual demands.

Work EnvironmentThe work environment typically has a moderate noise level.