Check-In Agent

Check-in Agents are the first point of contact for customers and play an important role in customer service and operations. Make, modify, or cancel reservations and process customer payments by cash, credit, or debit card.

Check-in Agents are the first point of contact for customers and play an important role in customer service and operations.

Reports to: Supervisor & Terminal Manager

Basic Functions & Responsibilities

• Greet and assist passengers before departure and ensure the boarding process runs smoothly.
• Assist customers by providing information about services, schedules, fares, and policies.
• Verify passports and travel documentation for international passengers.
• Make, modify, or cancel reservations and process customer payments by cash, credit, or debit card.
• Issue boarding passes according to customer requirements.
• Communicate to passengers any information, procedures of boarding and announcements in the Terminal.
• Assist passengers with disabilities in the boarding process.
• Provide general customer assistance and resolve passenger inquiries in a professional manner.
• Ensure compliance with maritime and port security regulations.

Required Skills and Abilities

• Bilingual English/Spanish preferred.
• Strong customer service skills.
• Computer proficiency and ability to learn reservation systems.
• Ability to work well with colleagues and as part of a team.
• Strong communication and interpersonal skills.
• Ability to remain professional and organized in a fast-paced environment.