Chart Capture Representative

859745, No, 5770, 2337, 1, 0.0, 0.0, 17-Aug-2026, Chart Capture Representative, Full-Time, Chart Capture Representative, Remote, Knoxville, TN,

JOB QUALIFICATIONS:

• High school diploma or equivalent required;
• One year of office experience preferred with previous experience in medical billing, hospital or clinic registration, or other medical office experience preferred;
• Understanding of revenue cycle/chart flow, and associated processes;
• Medical billing experience preferred;
• Coding or Coding Documentation review a plus;
• Intermediate computer proficiency in Microsoft Word, Excel, and PowerPoint;
• Experience with OnBase or other workflow software preferred;
• Strong organizational and analytical skills;
• Ability to quickly learn new concepts and technical skills;
• Impeccable attention to detail when following set instructions;
• Experience in coordinating simultaneous assignments by assessing deadlines, establishing work; priorities, and coordinating work schedule;
• Demonstrated ability to communicate effectively (both orally and written);
• Excellent interpersonal and customer service skills, professional demeanor;
• Ability to work well with others, and work with minimal direction/supervision;
• Ability to work under tight deadlines, prioritize work; handle stress and conflict;
• Resourcefulness, ingenuity, strong decision making and problem solving skills;
• JOB OVERVIEW:

This position is an integral team member of the Chart Capture group within Health Care Financial Services of TeamHealth; primary responsibilities include reconciling patient charts, recovering straggler charts, and working with management on tasks primarily related to the revenue cycle.

ESSENTIAL FUNCTIONS:

• Performs daily reconciliation of charts received to ED log totals, within set TeamHealth timeframes and productivity standards, as established by management.
• As volume warrants, coordinates obtaining additional clinical information from clinicians on straggler charts on an as-needed basis.
• Identifies and reports OnBase chart flow issues.
• Contributes ideas and opinions about strategic issues for consideration to the Chart Capture team, including collecting and analyzing relevant data.
• Maintains personal adherence to professional confidentiality standards established within the department and in accordance with legal, ethical and hospital standards (ex: HIPAA compliance).
• Consistently anticipate and meet production deadlines and expectations.
• Performs other duties as assigned.