Chargeback Analyst

Chargeback Analyst requires:

• Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets

• At least 2 years of chargeback card dispute experience specifically on the Merchant Dispute (acquiring) side — reviewing, researching, and building representment/rebuttal documentation

• At least 2 years of customer service experience, including handling sensitive or disputed-transaction conversations

• Experience with Salesforce and Zendesk (CRM/case management systems used by the team)

• Strong data analysis and investigative reporting skills

• Strong Excel skills, including building spreadsheets, models, and reports

• Chargeback/dispute experience on the Issuing side (in addition to Merchant Dispute)

• Experience with QuickBase (used as the dispute management system)

• Familiarity with Google Sheets and Smart Sheets

• Familiarity with Claude/AI tooling

• Prior experience at a similar payment processor or card network company (hiring manager referenced companies such as FIS (Fidelity National Information Services), Marqeta, Adyen, ComData and comparable dispute processors.)