Chargeback Analyst

JOB DESCRIPTION:

• This position will be a part of the Payment and Risk Operation team and will be responsible for:
  
• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
  
• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting disputes to processors
  
• Processing chargebacks recon (Updating status of chargeback and review status)
  
• Communicate with customers regarding documentation requests via email and phone calls
  
• Ensure Dispute milestones are met within a time frame
  
• Data entries related to chargeback
  

Professional Experience/Background to be successful in this role:

• Has at least 2 years of chargeback of payment card risk management experience
  
• Has at least 2 years of customer service experience
  
• Meet service level and performance requirements to deliver high quality work
  
• Possesses strong data analysis and investigative reporting skills
  
• Able to solve transaction or payment issues without complete process guidance
  
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
  
• Has strong skills in using Excel and other software to create spreadsheets, models and reports
  
• Ability to make sound judgment calls
  

Competencies (Attributes needed to be successful in this role):

• Embodies BILL core values
  
• Fast Learner/Tech Savvy
  
• Excellent Communicator
  
• Reliable Team Player
  
• Attention to details
  
• Self-Starter able to think outside of the box
  
• Thrives in a fast-paced environment
  
• Independent decision maker with the ability to confidently back up actions
  

Additional Information:

• Hybrid: In onsite Monday, Tuesday, and Thursday; remote Wednesday and Friday; full Mon–Fri work week. Transitions to fully remote in September (exact date TBD), though candidates needing continued in-person training may stay hybrid longer.
  
• Hiring manager flagged a common false positive: candidates often claim "dispute experience" that is actually fraud review experience — these are not equivalent, and true chargeback/dispute experience should be verified.
  
• Target timeline: offer out by Friday, Aug 7, 2026; ideal start date Aug 10, 2026, realistic target Aug 17, 2026
  

Interview Rounds:

• 2 interview rounds, both 1:1 video format — one with the hiring manager, one with a senior dispute analyst