Change Request Manager
Marathon TS is looking for Change Request Managers to support to our federal client's Delivery & Retail Systems Support Program across multiple active and emerging initiatives to deliver cost-effective solutions that enhance performance and meet business needs related to software change management and retail equipment used in full-service retail counters, postal self-service environments, and Contract Postal Unit (CPU) locations.
The Change Request Managers will provide technical guidance in defining system and enterprise-level requirements, facilitate the collection and integration of requirements across platforms, and deliver independent business and technical analysis to support software change governance across the RDSS program. This role operates at the intersection of enterprise architecture, supplier oversight, and delivery governance.
Key Responsibilities
• Provide technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT).
• Facilitate the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Provide technical guidance in defining system and enterprise-level requirements and designing Delivery & Retail Technologies (DRT). Facilitates the collection of technical requirements from system owners to ensure successful integration across platforms.
• Develop technology designs as required and provide ongoing technical support throughout the development, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develop enterprise-level technology and process architectures for Deliver and Retail domains, applying industry best practices to reduce US Government Client total cost of ownership.
• Provide independent business and technical analysis of task orders – including software development tasks – issued to other suppliers. Develops level-of-effort (LOE) and rough order of magnitude (ROM) estimates to validate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.
• Coordinate with vendors and third-party technical teams to support change planning and delivery.
Required Experience:
• A minimum of eight (8) to twelve (12) years' relevant Enterprise Software Development
• A degree from an accredited College/University in the applicable field of services.
• Ability to recognize technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to ask appropriate technical questions during business and technical discussions.
• Ability to communicate complex technical information clearly to Program Managers and nontechnical stakeholders.
• Ability to coordinate technical teams during high-priority production incidents.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated experience facilitating requirements collection across multi-stakeholder environments.
• Proven ability to develop LOE/ROM estimates and critically evaluate supplier proposals.
• Experience developing enterprise-level technology and process architectures using industry best practices.
• Familiarity with software development task order management and supplier oversight.
• Ability to ask appropriate technical questions during business and technical discussions to elicit complete and accurate requirements.
• APIs and web services integration
• Application and server architecture principles
• Cross-platform integration design
• Microsoft Excel, Word, PowerPoint, Outlook, Teams
• Zoom
One or more of the following certifications is preferred:
• ITIL Foundation or higher (Change Management Track)
• PMP (Project Management Professional)
• SAFe Architect or equivalent enterprise architecture certification
• TOGAF or equivalent enterprise architecture framework certification