Change Request Manager

Develop technology designs as required and provide ongoing technical support throughout the development lifecycle, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment. Develop enterprise-level technology and process architectures for Delivery and Retail domains, applying industry best practices to optimize performance and reduce the company’s total cost of ownership.

Overview:

PLEASE NOTE:  No corp-to-corp candidates will be accepted.

• Tier One Technologies is seeking a Change Request Manager to support our Federal client’s Delivery & Retail Systems Support Program across multiple active and emerging initiatives. This role will help deliver cost-effective solutions that improve performance and meet business needs related to software change management and retail equipment.
• This role operates at the intersection of enterprise architecture, supplier oversight, and delivery governance.
• This onsite Contract-to-Hire position will be located in Merrifield, VA.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Provide technical guidance in defining system- and enterprise-level requirements and designing Delivery & Retail Technologies (DRT) solutions.
• Facilitate the collection and analysis of technical requirements from system owners to ensure successful integration across platforms and applications.
• Develop technology designs as required and provide ongoing technical support throughout the development lifecycle, including leading technical review sessions, overseeing testing and certification activities, and supporting deployment.
• Develop enterprise-level technology and process architectures for Delivery and Retail domains, applying industry best practices to optimize performance and reduce the company’s total cost of ownership.
• Provide independent business and technical analysis of task orders—including software development initiatives—issued to other suppliers.
• Develop level-of-effort (LOE) and rough-order-of-magnitude (ROM) estimates to evaluate supplier proposals and ensure appropriate schedules, resources, and costs are proposed.
• Coordinate with vendors and third-party technical teams to support change planning, implementation, and delivery.

Qualifications:

• A degree from an accredited College/University in the applicable field of services.
• 8+ years of relevant Enterprise Software Development environment.
• Ability to recognize technical risks and dependencies before development begins.
• Ability to analyze complex software changes across multiple systems and technical organizations.
• Ability to ask appropriate technical questions during business and technical discussions.
• Ability to communicate complex technical information clearly to Program Managers and nontechnical stakeholders.
• Ability to coordinate technical teams during high-priority production incidents.
• Strong analytical, troubleshooting, planning, documentation, and communication skills.
• Demonstrated experience facilitating requirements collection across multi-stakeholder environments.
• Proven ability to develop LOE/ROM estimates and critically evaluate supplier proposals.
• Experience developing enterprise-level technology and process architectures using industry best practices.
• Familiarity with software development task order management and supplier oversight.
• Ability to ask appropriate technical questions during business and technical discussions to elicit complete and accurate requirements.
• One or more of the following certifications is required:
  • ITIL Foundation or higher (Change Management Track)
  • PMP (Project Management Professional)
  • SAFe Architect or equivalent enterprise architecture certification
  • TOGAF or equivalent enterprise architecture framework certification
• Excellent communication skills, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
• Software project planning and change planning.
• Technical discovery and requirements review.
• Development readiness assessment.
• Familiarity with APIs and Web Services integration, Application and server architecture principles, Cross-platform integration design, Zoom and Microsoft Office products.
• Must be a US Citizen or permanent US Resident - Green Card holder.
• Must be eligible to obtain Public Trust clearance.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.