Change Management Specialist

Location: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract

Key Requirements

• 8+ years of IT Service Management / Change Management experience.
• Strong ServiceNow Change Management expertise.
• Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
• Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
• Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
• Strong ITIL knowledge; ITIL 4 Foundation required.
• Experience with Incident & Problem Management integration.
• Knowledge of DevOps/CI-CD change management and automation.
• Strong analytical, communication, stakeholder management, and leadership skills.
• Financial services/banking experience is preferred.
• ServiceNow CSA/CIS-ITSM certification is a plus.

Preferred Experience

• Change automation / AI automation
• ServiceNow ITSM
• Risk and impact assessment
• Change-related KPI reporting
• Releasing audit-ready change records

Contact

Austin Soto: austin.soto@ishareinc.com
Nicky Verma: nicky.verma@ishareinc.com

Flexible work from home options available.