Change Management Specialist
Location: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract
Key Requirements
- 8+ years of IT Service Management / Change Management experience.
- Strong ServiceNow Change Management expertise.
- Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
- Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
- Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
- Strong ITIL knowledge; ITIL 4 Foundation required.
- Experience with Incident & Problem Management integration.
- Knowledge of DevOps/CI-CD change management and automation.
- Strong analytical, communication, stakeholder management, and leadership skills.
- Financial services/banking experience is preferred.
- ServiceNow CSA/CIS-ITSM certification is a plus.
Preferred Experience
- Change automation / AI automation
- ServiceNow ITSM
- Risk and impact assessment
- Change-related KPI reporting
- Releasing audit-ready change records
Contact
Austin Soto:
austin.soto@ishareinc.com
Nicky Verma:nicky.verma@ishareinc.com
Flexible work from home options available.
About
In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.
That’s why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.
Who We Are
Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.