Change Management Specialist / Change Manager

Job Details

• Job Title: Change Management Specialist / Change Manager
• Location: Palm Beach Gardens, FL
• Duration: 6 months
• GBaMS ReqID: 10899480

Role Overview

• Support an enterprise portal and IT Service Management (ITSM) products and their continuous enhancements.
• Help employees and IT users understand:
  • What is changing
  • Why the change matters
  • What actions they need to take
• Support enterprise-level:
  • Communications
  • Change activities
  • User engagement
  • Readiness
  • Training
• Partner with Corporate Marketing & Communications to align with enterprise standards and timelines.
• Tailor content for multiple audiences and communication channels.
• Use data, feedback, and approved AI tools to improve efficiency and quality.

Roles & Responsibilities

• Partner with enterprise portal and ITSM product teams and key stakeholders to understand:
  • Upcoming releases
  • Organizational readiness
  • Change impacts
  • Required end-user and IT-user behavior changes
• Partner with product teams to implement and maintain standard workflow processes using Jira.
• Use Jira to manage:
  • Tasks
  • Deliverables
  • Dependencies
  • Approvals
  • Timelines
• Conduct change impact assessments and stakeholder analyses to identify:
  • Affected audiences
  • Risks
  • Communication needs
  • Support requirements
• Develop and execute communication and engagement plans aligned with ADKAR principles:
  • Awareness
  • Desire
  • Knowledge
  • Ability
  • Reinforcement
• Create targeted communication deliverables, including:
  • Release announcements
  • FAQs
  • Job aids
  • Training guides
  • Readiness materials
  • Leadership updates
• Coordinate change management activities across multiple initiatives.
• Track progress and follow up on actions and deadlines with product teams.
• Collaborate with Corporate Marketing & Communications to:
  • Align messaging
  • Obtain approvals
  • Ensure communication quality and consistency
• Build relationships with:
  • Business stakeholders
  • Leaders
  • Change champions
  • Subject matter experts
• Coordinate communications and reinforce key behaviors.
• Collect and analyze:
  • Adoption metrics
  • User feedback
  • User sentiment
• Evaluate readiness and communication effectiveness.
• Prepare regular:
  • Status updates
  • Insights
  • Recommendations
• Leverage approved Generative AI tools to:
  • Draft content
  • Summarize information
  • Analyze feedback
  • Tailor communications
  • Improve productivity and quality
• Validate AI-generated outputs for:
  • Accuracy
  • Confidentiality
  • Tone
  • Compliance with enterprise standards
• Maintain organized documentation, including:
  • Communication plans
  • Change impact assessments
  • Stakeholder maps
  • Training materials
  • Jira records

Required Qualifications

• Bachelor's degree in:
  • Communications
  • Business
  • Organizational Development
  • Information Technology
  • Related field
• Equivalent relevant experience may be considered.
• 2–4 years of hands-on experience in:
  • Change management
  • Communications
  • Project coordination
  • Enterprise technology initiatives
• Experience planning, writing, editing, and coordinating enterprise-level communications for diverse audiences and channels.
• Working knowledge of organizational change management principles, including the ADKAR model.
• Strong written and verbal communication skills.
• Ability to translate complex information into clear, actionable messages.
• Strong collaboration and stakeholder engagement skills.
• Ability to build alignment and work effectively across teams.
• Strong organizational skills with the ability to manage:
  • Multiple tasks
  • Deadlines
  • Deliverables
• Proficiency with Microsoft 365, including:
  • Word
  • PowerPoint
  • Excel
  • Teams
  • SharePoint
• Experience using Jira or similar work management tools to track:
  • Tasks
  • Deliverables
  • Workflow status
• Comfortable using approved Generative AI tools to improve productivity and content quality.
• Strong judgment in reviewing and refining AI-generated outputs.