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Change Management Consultant

Pyramid Consulting, Inc

San Francisco, CA

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JOB DETAILS
SALARY
$90–$97 Per Hour
SKILLS
Artificial Intelligence (AI), Automation, Call Center Staffing, Call Centers, Campaigns, Case Management, Change Management, Cloud Computing, Communication Skills, Consulting, Content Delivery/Distribution, Corporate Messaging, Distributed Control Systems (DCS), Employee Benefits, Human Resources, IT Service Management (ITSM), Information Technology & Information Systems, Instructional Design, Leadership, Localization, Management Consulting, Marketing, Microsoft SharePoint, Multilingual, Onboarding, Product Strategy, Program Planning, Project/Program Coordination, Retail, Risk, Salesforce.com, Service Delivery, ServiceNow, Short Messaging Service (SMS), Strategic Planning, System Integration (SI), Technical Leadership, Technical Support, Time Management
LOCATION
San Francisco, CA
POSTED
1 day ago
Immediate need for a talented Change Management Consultant. This is a 06 Months Contract opportunity with long-term potential and is located in San Francisco CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-22555

Pay Range: $90 - $97/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Own the comprehensive OCM strategy and plan for the program — defining the change approach, governance integration, sponsorship roadmap, and adoption-measurement framework using ADKAR or equivalent structured methodology, in fast-paced delivery toward a fixed GA deadline.
  • Build stakeholder impact assessments across process, tool, role, and audience dimensions, identifying high-resistance segments, and change magnitude early.
  • Own communications production end-to-end — developing message strategy, creating publish-ready campaigns, drafting leadership materials, and executing reinforcement communications for a multilingual, multi-site employee audience, delivered through Salesforce Marketing Cloud and SharePoint. All produced hands-on, without a comms team.
  • Design and develop the Moveworks enablement curriculum and content — foundational awareness, role-based quick guides, and in-flow adoption nudges for both employees and HRSD / ITSM agents — all built personally, without an instructional-design team — plus a distinct track for deskless / store / DC audiences who cannot be reached through standard LMS assignment.
  • Own the trust-and-adoption arc for agentic automation — sequencing change activation so employees trust “Know” (cited search) before “Do” (task execution with human-in-the-loop approval) scales; addressing over-automation and “wrong answer” fears directly. This is the thinnest, highest-risk part of the program — the role must solve it.
  • Build and operate a change champion network across HQ, stores, DCs, and call centers — recruiting champions credible to their own peers and arming them to carry adoption where corporate messaging does not reach.
  • Drive GA readiness and adoption reinforcement — establishing readiness criteria, GA and hypercare communications, and a reinforcement plan that prevents fallback to old habits and manual workarounds after the Moveworks transition.
  • Execute program reporting and governance participation — regular status into program governance, coordination with the technical program manager and product lead, and strategy alignment with the OCM Lead.
  • Manage the compressed activation window and phased waves — by sequencing change activation across the phased waves (Sept parity → Dec new automations → Jan GA → monthly waves through 2027) and protecting against user saturation, mindful of peak-retail change-freeze windows.
Key Requirements and Technology Experience:
  • 5 years of change management experience, with a minimum of 3 years supporting enterprise HR, IT service, or employee-experience technology implementations.
  • Demonstrated track record driving adoption of a net-new AI, self-service, or conversational tool across a large, multi-site workforce — including deskless / non-desk populations (store, DC, call center) where standard levers such as manager enforcement and LMS assignment are weak. It must be a demonstrated strength, not a growth area.
  • A record of creative, low-friction adoption solutions — inventing resourceful ways to reach and activate distributed, multilingual audiences and to build trust in automation that acts on a user’s behalf.
  • Proven ability to own change strategy from scratch AND execute it end-to-end — no reliance on separate instructional-design or communications resources. This person is a team of one.
  • HRSD / ITSM / conversational-AI platform fluency — ServiceNow, Moveworks, Aisera, or comparable — sufficient to engage users on platform concepts from week one without technical onboarding. See preferred qualifications for the Moveworks-specific plus.
  • Strong proficiency applying ADKAR or equivalent structured change methodology within condensed golive timelines and high stakeholder expectations.
  • Proven ability to manage concurrent workloads under a fixed deadline — sequencing communications to prevent audience fatigue and message conflicts across phased waves.
  • Strong executive communication skills — comfortable drafting on behalf of senior HR and technology leadership for enterprise-wide distribution.
  • Bachelor’s degree in Business, Human Resources, Communications, Information Technology, or related field.
  • Direct, hands-on Moveworks (or Aisera) implementation experience — a strong plus that shortens ramp time, but not a substitute for the required large-scale AI-adoption track record.
  • Change management certification — Prosci ADKAR, ACMP, or equivalent.
  • HR domain experience — familiarity with HR Service Delivery, HR operations, or the employee support lifecycle (case management, PTO, time & attendance, knowledge).
  • Background in retail, consumer goods, or large multi-brand enterprises, with understanding of deskless/ store / DC workforce realities and peak-season operating constraints.
  • Experience with Salesforce Marketing Cloud (or similar) for stakeholder campaigns, and SharePoint as a training repository and change-resource distribution system.
  • Experience with multilingual / global rollout and localizing change and enablement content.
  • Experience coordinating OCM with system integrators and vendor-delivered content, including quality oversight and delivery-timeline management.
Our client is a leading apparel and accessories retail Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Pyramid Consulting, Inc