Chain of Custody Coordinator

Job Description:

Job Summary
The Chain of Custody Coordinator (Servicing & Originations) will perform operational activities related to servicing and originations chain of custody of collateral, submission of collateral requiring execution, tracking of recordation services, submission of collateral to sub-servicers or other downstream constituents, compile reports of collateral in interim and long-term storage, mitigate issues and route departmental escalations; and be accountable for full chain of custody service levels of the department.
Essential Functions/Performance Dimensions and Tasks
The essential functions of the position include, but are not limited to:

• Operational Related Skills
  • Receive inbound collateral through physical mail handling or through electronic methods into chain of custody.
  • Accurately record, process and route collateral per chain of custody disposition and handling guidance for each client.
  • Order and track recordation services by authorized third-party vendors for the client programs.
  • Proactively monitor service levels of third-party vendors engaged in Chain of Custody.
  • Coordinate delegated signing authority events for either eSigning or Wet-Signing recommendations.
  • Liaise with program stakeholders on an ongoing basis.
  • Develop and deliver progress reports to Sr. Leadership.
  • Participate in Kaizen Process Improvement events and/or bursts in an effort to improve Chain of Custody over-time.

• Other functions, duties, and tasks as assigned.

Management retains the discretion to add to or change the duties of the position at any time.
Job Specifications

1. License: None
2. Education: High School
3. Experience:
   • 1-2 years of experience as a Mail Clerk
   • 1-3 years of experience in Customer Service or performing Customer Service-related activities
   • 1-3 years of experience in the mortgage services industry or service.

KSAO's:
Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)