Patient Engagement Specialist (PES) Spring Grove Recovery | Colorado Springs, CO Employment Type: Full-Time
Shift: 3:00 PM - 11:30 PM
Pay Rate: $17.00 - $20.00 per hour Benefits: Eligible employees may receive medical, dental, and vision insurance, 401(k), paid time off, and applicable family and medical leave benefits, subject to employment classification and eligibility. Position Overview Spring Grove Recovery is seeking compassionate, dependable, and motivated Patient Engagement Specialists (PES) to support individuals receiving residential substance-use disorder and behavioral health treatment. The PES plays an essential role in maintaining a safe, structured, and supportive treatment environment while promoting patient dignity, accountability, and recovery. Key Responsibilities - Provide direct patient supervision, engagement, and non-clinical support.
- Conduct and accurately document required patient safety checks (Q15, Q30, Q60) as assigned.
- Monitor patient behavior, activities, and safety throughout the facility.
- Reinforce facility policies, daily schedules, and treatment expectations.
- Respond appropriately to behavioral concerns, emergencies, and crisis situations.
- Report changes in patient behavior, health, or safety to nursing or clinical staff.
- Assist with admissions, discharges, patient activities, and transportation as assigned.
- Maintain accurate documentation, confidentiality, and professional boundaries.
- Support recreational activities, recovery programming, and daily operations.
- Maintain a clean, safe, and therapeutic environment.
- Communicate effectively with coworkers, supervisors, and clinical staff.
- Follow all facility policies, patient rights requirements, and safety procedures.
Qualifications - High school diploma or GED.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional in challenging situations.
- Ability to maintain patient confidentiality and appropriate boundaries.
- Dependable attendance and ability to work assigned shifts.
Preferred: - One year of experience in behavioral health, substance-use treatment, healthcare, corrections, or related fields.
- Experience with crisis intervention, de-escalation, CPR, or First Aid.
- Experience working in a residential treatment environment.
Additional Requirements - Ability to stand, walk, and respond to patient needs throughout the shift, with or without reasonable accommodation.
- Valid driver's license and acceptable driving record if assigned patient transportation duties.
- Weekend and holiday availability may be required based on staffing needs.
- Completion of required training and compliance with facility policies.
Join Our Team At Spring Grove Recovery, our Patient Engagement Specialists make a meaningful difference by helping patients feel safe, respected, and supported throughout their recovery journey. If you are compassionate, reliable, and passionate about helping others, we encourage you to apply! Equal Employment Opportunity: Spring Grove Recovery is an equal opportunity employer committed to a diverse and inclusive workplace. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.
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