Certified Pharmacy Technician (CPhT)

Position Summary:

• The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. 
• This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

Candidate Must Reside in TEXAS***

Duties:

• Work a designated outbound call queue focused on prescription refill renewal requests.
• Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
• Clearly communicate prescription details and refill requests to provider offices.
• Accurately document call outcomes and authorization information in company systems.
• Follow established call scripts, workflows, and compliance guidelines.
• Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
• Maintain productivity and quality standards while working through assigned workloads.
• Identify and document barriers to obtaining refill approvals.
• Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
• Participate in training sessions, team meetings, and coaching opportunities as required.
   

Work Timings:

• 8am to 5:30pm central