About the role
Alpha Hormones® is a premier hormone therapy and regenerative medicine clinic based in Los Angeles. We’re seeking a Certified Medical Assistant (Full-Time) to join our on-site clinical team. This is an excellent opportunity for a skilled, compassionate professional who is proficient in clinical support and has at least 3 years of hands-on phlebotomy experience. You will play a critical role in supporting patient wellness through hormone therapy, lab services, and regenerative treatments.
What you'll do
- Work on-site at the clinic and provide comprehensive front and back office support
- Greet patients warmly and professionally, creating a positive first impression
- Answer inbound calls and assist with outbound campaigns (marketing, lead follow-up)
- Perform patient intake, vital signs, rooming, and prepping for procedures
- Perform phlebotomy and specimen collection (minimum 3 years of experience required)
- Assist with musculoskeletal (MSK) injections and hormone pellet procedures
- Verify insurance eligibility (PPO and Medicare) using appropriate portals
- Update and maintain accurate patient demographics, insurance info, and medical documentation in EMR
- Schedule appointments and follow-ups, prepare patient charts for next-day visits
- Collect co-pays, process credit card/electronic payments, and send receipts
- Balance daily batches and generate end-of-day financial reports
- Support telehealth/video visit operations and assist with virtual workflows
- Assist with administrative tasks, marketing initiatives, and CRM system updates
- Ensure compliance with clinic policies, HIPAA, and OSHA safety standards
Qualifications
- Certified Medical Assistant (Required)
- Minimum 3 years of phlebotomy experience (Required)
- Strong front and back office skills, including rooming, injections, and specimen handling
- Medical billing knowledge and experience with PPO and Medicare insurance (Highly Preferred)
- Experience with CRM systems, marketing campaigns, or medical office admin (Preferred)
- Excellent written and verbal communication skills
- Outstanding interpersonal skills and dedication to exceptional patient service
- Familiarity with major insurance plans, Medicare coverage, and EMR charting
- Strong computer proficiency: video conferencing, online portals, and fast typing (45 WPM)
- Dependable, energetic, and flexible team player
- Willingness to work occasional evenings and Saturdays if needed
- Bilingual – Spanish-speaking (Preferred)
- California residents only – must be able to commute to our clinic location
Benefits (For Full-Time Employees)
- 401(k)
- Continue Medical Education (CME) annual stipend
- Dental insurance for the employee and dependent(s)
- Employee discount on clinic services and treatments
- Flexible spending account (FSA)
- Free parking at clinic location
- Health insurance for the employee and dependent(s)
- Health savings account (HSA)
- Life insurance
- Malpractice Insurance
- On-the-job training
- Opportunities for advancement within a growing practice
- Paid sick time
- Paid time off (PTO) including vacation and holidays
- Profit sharing
- Vision insurance for the employee and dependent(s)
- Wellness program
Schedule
- Full-time (9a-6pm Monday to Friday)
- Flexible weekday shifts
- Weekends as needed (based on patient demand or special events but very rare)
Why Join Us?
At Alpha Hormones®, you’ll have the opportunity to work in one of today’s most exciting and rapidly growing fields — regenerative and longevity medicine — while helping patients achieve meaningful, lasting improvements in their health and well-being.
We offer a positive, supportive team culture where collaboration, clinical excellence, and continuous learning are highly valued. You’ll join a fast-growing, mission-driven clinic that is recognized for delivering innovative, personalized care and outstanding patient experiences.
Why Alpha Hormones®?
- Be part of a forward-thinking clinic at the forefront of hormone optimization and regenerative medicine
- Positive, supportive, and mission-driven workplace culture
- Work with a passionate team that prioritizes patient outcomes and experience
- Access to staff discounts on wellness, aesthetics, and hormone therapy services
- Gain specialized clinical experience in a growing niche of functional and longevity medicine
- Room for career growth, cross-training, and exposure to advanced therapies