Position Summary
The Medical Assistant supports both front-office and back-office operations within a pain management practice. This role is responsible for delivering excellent patient service, assisting providers with clinical procedures, coordinating care, and ensuring efficient daily workflow. The ideal candidate is detail-oriented, empathetic, and experienced in both administrative and clinical healthcare functions.
Key Responsibilities
Administrative Duties
- Greet patients and provide a welcoming environment
- Schedule and confirm appointments, procedures, and follow-ups
- Manage incoming calls and patient communications
- Maintain accurate medical records in eClinicalWorks
- Verify patient demographics and obtain authorizations
- Scan, upload, and manage patient documents
- Coordinate physician referrals, imaging, and outside records requests
- Ensure compliance with HIPAA and practice policies
Clinical Duties
- Prepare patients for examinations, procedures, and injections
- Obtain and document vital signs, medical history, and pain levels
- Assist providers during exams and interventional pain procedures
- Perform urine drug screens and specimen handling per protocol
- Clean, sterilize, and maintain exam rooms and clinical equipment
- Prepare procedure rooms, supplies, and instruments
- Educate patients on treatment plans, medications, and post-procedure care
- Assist with prescription processing and prior authorizations
- Monitor and restock medical supplies
Qualifications
- High school diploma or equivalent required
- Certified Medical Assistant (CMA, RMA, or equivalent) preferred
- 1–3 years of experience in pain management, orthopedics, or related specialty preferred
- Knowledge of pain management treatments (e.g., injections, medication management) is a plus
- Familiarity with eClinicalWorks (eCW)
- Strong organizational, multitasking, and time management skills
- Excellent communication and patient service skills
- Understanding of HIPAA and medical compliance standards
Skills & Competencies
- Ability to balance administrative and clinical responsibilities
- Attention to detail and accuracy in documentation
- Compassion and professionalism when working with chronic pain patients
- Strong teamwork and collaboration with providers and staff
- Ability to work in a fast-paced, high-volume environment
Work Environment
- Outpatient pain management clinic
- Combination of front desk and clinical back-office responsibilities
- Involves assisting with interventional procedures
Physical Requirements
- Ability to stand, walk, and move between clinical and front office areas
- Occasional lifting of medical supplies up to 25 lbs
- Manual dexterity for clinical tasks
Benefits
- Paid time off and holidays
- Retirement plan options