Certified Medical Assistant (CMA) at Outstanding GI Clinic

Your next career move is here. DHAT (Digestive Health Associates of Texas), a part of The GI Alliance, is hiring Certified Medical Assistants for our Plano, TX clinic. We are not your typical medical office. We invest in smart technology, value our people, and believe that when staff thrive, patients get better care. If you want to be part of a team that actually enjoys coming to work, keep reading.

WHY DHAT?

We are not just keeping up with the future of healthcare. We are building it. Here is what sets us apart:

A workplace you actually want to show up to. Our team is collaborative, supportive, and genuinely enjoys working together. No toxic office politics. No revolving door of staff. Just good people doing meaningful work.

Technology that works for you, not against you. We use in-office messaging so you can coordinate with teammates instantly. Patients connect with us through HIPAA-secure portals and messaging. And our AI-powered assistants handle phone calls and messages so you can focus on what matters most: the patients right in front of you.

Work that actually matters. Gastroenterology is one of the most impactful specialties in medicine. You will help patients navigate everything from routine screenings to life-changing diagnoses. This is not busy work. This is real, rewarding patient care.

Monday through Friday. No weekend clinic. Enjoy your life outside of work, too.

ABOUT THIS POSITION:

As a Certified Medical Assistant at DHAT, you are the engine that keeps the clinic running. You will partner directly with physicians, mid-level providers, schedulers, and fellow medical assistants to deliver an outstanding patient experience from check-in to checkout. You are the primary point of contact between patients and providers, and the glue that holds the care team together. We value experience, but we also welcome new graduates who are hungry to learn. On-site training is available for newly licensed CMAs.

PRIMARY JOB DUTIES:

The Essential Job Functions are:

• Greet and prepare patients for their visit by escorting them to the exam room
• Interview patients to obtain a current, accurate medical history, medication lists, allergies, and other relevant information; update the electronic health record (EHR) and document vital signs. Accurate documentation is critical
• Assist with patient visits, including preparing exam rooms, accompanying providers during examinations, dispensing sample medications as authorized, and completing orders for new prescriptions, refills, and/or imaging orders
• Document clinical information (medications, allergies, procedure scheduling worksheets) accurately, in the proper location in the EMR, and in a timely manner
• Routinely assess and restock exam rooms on a weekly basis (and as needed) to maintain appropriate supply levels
• Maintain inventory of medical supplies, linen and approved educational materials needed for patient care 
• Schedule endoscopic procedures, diagnostic tests, and office visits per established protocols, including use of the EHR
• Document and/or scan patient demographic, insurance information, and records into the GGastro EHR
• Verify insurance benefits and obtain necessary precertification when applicable
• Communicate procedure information and patient instructions in a timely manner, including Rx preps as appropriate
• Notify the supervisor/administrator of instrument or procedural problems within established time frames
• Review cost estimates and financial responsibility with patients
• Handles patient phone calls promptlly and document interactions in EHR
• Handle patient portal messages promptlly and document interactions in EHR
• Work collaboratively with physicians, mid-level providers, medical assistants, and all other members of the care team to optimize patient outcomes 
• Assist in resolving patient, physician office, and departmental concerns or complaints in a timely and satisfactory manner
• All other duties as assigned

Responsibilities related to Compliance and Work Habits:

• Maintains patient confidentiality, HIPAA rules and regulations
• Maintains a safe work environment
• Timely completion of all compliance training and testing

Qualifications & Certifications:

• High School diploma or equivalent required
• Ability to communicate oral and written ideas and plan effectively
• Knowledge of medical terminology, ICD-10 and CPT coding is required
• Knowledge of HIPAA rules and regulations
• Microsoft Word, Excel, and Outlook proficiency
• Must demonstrate good judgment in handling situations not covered by written or verbal instructions. Refers situations beyond ability or function to proper person
• Must be a Licensed Healthcare Professional, i.e., Certified Medical Assistant, Licensed Vocational Nurse, or Registered Nurse
• Knowledge of GGastro EHR is a plus but not a requirement for hiring

Responsibilities related to company mission, culture and engagement:

• Actively participate in achieving the company’s mission, that being to optimize the health of our patients and community by providing compassionate, state of the art care to adults and children with digestive and liver diseases
• Adhere to the company’s Code of Conduct, to conduct business with honesty, integrity, and in an appropriate manner for services provided, while ensuring that its business arrangements comply with relevant state and federal statutes and regulations
• Consistently work on ways to engage our patients, improve their care experience and maintain strong relationships with referring physician offices and other referral sources
• Create an environment of trust and healthy working relationships
• Ability to adapt to changing healthcare environment and lead by example
• Exemplify a “can do” attitude and commitment to excellence

Mental/Physical Requirements:

• Ability to work well under pressure with diverse groups of professionals and physicians
• Requires reasoning ability and good independent judgment
• Must demonstrate sensitivity to cultural differences within team and community
• May require working under stressful conditions and irregular hours on occasion
• May require working with frequent interruptions
• Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less
• Required to operate computer keyboard, mouse, and monitor

READY TO JOIN THE TEAM?

If you are ready to work somewhere that respects your time, invests in your tools, and gives you a front-row seat to meaningful patient care, we want to hear from you.

Apply today. Your patients are waiting.

COMPENSATION & BENEFITS:

DHAT/Digestive Health Associates of Texas, a part of The GI Alliance, is an Equal Employment Opportunity employer. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation package and future growth opportunities within the company. For full-time employees, we offer an extensive benefits package including medical, dental, and vision benefits, basic and optional life insurance, short and long term disability, flexible spending accounts, health savings account, 401(k) with company match and discretionary profit sharing, paid holidays, generous PTO, sick time, a competitive salary, and an enjoyable work environment.

Digestive Health Associates of Texas, P.A. (DHAT), is a large Gastroenterology group consisting of over 80 physicians with over 40 locations throughout the Dallas/Ft Worth area. We provide cost-effective, community-based health care services supporting the full spectrum of an individual’s digestive healthcare, with access and quality patient care unsurpassed in this area.