Certified Medical Assistant - Bilingual

Service Area: Health Services

Program: PHMC Health Connection

Role Type: Full-Time

Mission Statement:

Our mission is to be the premier regional provider of integrated, community-based healthcare by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

Job Overview:

The Bilingual Medical Assistant (Spanish-speaking) performs a wide variety of duties and responsibilities in a manner that emphasizes quality of care and customer service. The MA works collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a positive attitude. Patients are the key priority in this position, requiring the MA to serve as a point of contact in an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions. The MA communicates immediate concerns regarding patient interactions to the Lead Medical Assistant. The MA reports to the Health Center Administrator.

Essential Duties:

• Triage patients, including blood pressure, weight, height, pulse, and temperature.
• Administer injections, immunizations, and venipuncture according to orders in the EHR for adults and children.
• Collect lab specimens.
• Perform EKGs if needed.
• Report to other sites as needed.
• Be responsible for all front desk functions in a primary care setting.
• Schedule appointments.
• Schedule specialty and ancillary appointments.
• Answer phones.
• Be responsible for patient registration data entry.
• Verify insurance.
• Conduct daily batching of encounter forms.
• Follow up to obtain reports from specialists.
• Assist providers and clinical staff as needed.
• Assist patients as needed.
• Review patient charts and encounter forms for completeness.
• Scan reports into the EHR and distribute.
• Ensure that prescription refill requests and voicemails are retrieved daily.
• Report incidents as they occur.
• Complete assigned training as required.
• Utilize CPR skills if necessary.
• Translate using Spanish.
• Perform other duties as assigned.

PHMC Compliance Responsibilities:

• Understand and adhere to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblower policy, and Conflict of Interest policy.
• Keep abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality policies and procedures as they apply to the job.
• Comply with Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies standards.
• Adhere to all PHMC policies and procedures.
• Know and adhere to the Infection Control and Environment of Care guidelines and procedures as described in the annual education module.
• Maintain MDS sheets according to federal and state regulatory agencies.
• Keep all required certifications current.
• Complete all continuing education requirements as indicated in PHMC's learning management system.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Phlebotomy and lab skills
• Knowledge of billing procedures and insurance verification
• Data entry skills
• Familiarity with managed care plans and referral process
• Knowledge of ICD 9/10 codes
• Extensive knowledge of medical terminology
• Excellent organizational skills
• Must have a pleasant manner
• Ability to assist clinical staff when required
• Ability to manage and complete assigned work
• Flexibility

Education & Experience:

• Fluency in Spanish required
• High school diploma or GED required
• Diploma from an accredited Medical Assistant school required
• Current and valid Medical Assistant certification required
• One year of experience in a clinical laboratory or medical office environment required
• CPR certification required

Physical Demands:

Position requires standing 2/3 of the time; walking 2/3 of the time; sitting under 1/3 of the time; use of hands and/or fingers to handle or feel 2/3 of the time; reaching with hands and arms, under and/or over 1/3 of the time; stooping, kneeling, crouching, or crawling under 1/3 of the time; talking or hearing over 2/3 of the time; and lifting up to 10 lbs. up to 1/3 of the time.

Work Environment:

Moderate noise (e.g., business office with computers and printers, light traffic) and exposure to bloodborne pathogens that will require the use of personal protective equipment

PHMC is an Equal Opportunity and E-Verify Employer.