Resolution of Incidents and Service Requests (RITM), preparing and presenting RCAs and problem and Knowledge Management. Strong Cerner Functional Breadth, preferred experience in Delivery Role with Large US Healthcare.
Numbers & Facts
Location
Dallas, TX (Remote)
Industry
Other/Not Classified
Company Size
100 to 499 employees
Description
Mandatory Skills: Charges and Patient Accounting
Onshore Cerner Technical Consultant must have experience in performing AMS support for large healthcare including SLA & KPI based delivery, ITIL SCRUM based Operations and project delivery experience. Strong Cerner Functional Breadth, preferred experience in Delivery Role with Large US Healthcare
Core functional domains:
Registration / ADT
Charge Services / Patient Accounting
Clinical modules (FirstNet, CareAware, Nursing)
Ancillaries (PathNet, RadNet, Pharmacy – at least dependency level)
Core Security (access, roles, audits)
AMS Operations & ITIL
Incident, Problem, Change, Request (ITIL v3/v4)
P1/P2 management and RCA ownership
SLA/SLO tracking and reporting
Knowledge deflection and incident trend reduction
On call / after hours coverage model
Security, Access & Compliance Awareness
Resolution of Incidents and Service Requests (RITM), preparing and presenting RCAs and problem and Knowledge Management.