Billing, Cash Flow, Critical Care, Customer Support/Service, Data Entry, Detail Oriented, Employee Assistance Plan, Healthcare, High School Diploma, Internet Application, Medical Billing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Word, Onboarding, Organizational Skills, Patient Care, Patient Care Authorizations, Physician Credential, Prescription Drugs, Retirement Planning, Risk Management, Time Management
Centralized Services Specialist
Location: Columbia, Maryland
Hourly Rate: $21.00 per hour + $2,000 Annual Bonus Potential
Drive Accuracy. Deliver Results. Support Care.
The Centralized Service Specialist I reviews and processes Insurance Verification Forms, Physician Licensure requests, Authorizations and Orders and provides customer support to the Billing Teams and offices.
Why You'll Love This Role:
- Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
- Comprehensive Benefits: Health, dental, vision, and life insurance
- Retirement Planning: 401(k) savings plan with company matching
- Employee Discounts: Access to hundreds of nationwide vendor discounts
- Recognition & Rewards: Be celebrated through our awards and recognition programs
- Career Advancement: Opportunities to grow within a supportive organization
- Training & Mentorship: Benefit from structured onboarding and ongoing development
Essential Duties and Responsibilities:
- Accurately enters and/or processes:
- Addresses and/or resolves authorization/order tickets with 24 hours of submission
- Completes Insurance Verification forms within 24 hours of submission
- Assists/obtains all authorizations (initial and re-authorizations) for designated offices
- Re-authorizations should be obtained prior to the next authorization period
- Runs monthly eligibility for identified payers
- Works bill holds for:
- Authorizations
- 485/Supplemental Orders
- Striving for no revenue to be on-hold for lack of authorization for purposes of cash flow and minimizing risk
- Works new Zero Bills by 12pm Thursdays and outstanding Zero Bills timely
- Continuously adds/updates information on payer site
- Enters physician information into Vision within 24 hours and imports new physicians into Echo monthly
- Provides excellent customer service for our office partners, patients, and payers
- Follows all quality processes for department to avoid preventable write-offs
- Performs other duties as assigned
Minimum Requirements:
- High school diploma or equivalent
- Experience in medical billing or authorizations preferred
- Quick and accurate alpha/numeric data entry skills
- Must possess the following core competencies:
- Excellent customer service skills
- Attention to detail
- Time management/organizational skills
- Ability to learn on the fly
- Excellent work ethic and commitment to job responsibilities
- Proficiency in Microsoft Office, including working knowledge of Microsoft Word/Excel and Web-enabled applications
- Must present a positive image that reflects well on the organization
Maxim Benefits:
Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
- Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Maxim Healthcare Services Inc
The name Maxim Healthcare Services carries with it a rich tradition of providing superior medical staffing, home healthcare, and wellness services. Established in 1988 to address the nursing shortage, Maxim has since evolved to service nearly every sector of the healthcare industry. Among Maxim’s strongest competencies is the ability to successfully recruit across a broad range of healthcare specialties.
Maxim has earned a reputation for uncompromising dedication to customer service and the overall quality of all healthcare professionals staffed. It is engrained in the Maxim culture to strive for excellence through serving the needs of others. This is evident in Maxim’s ongoing efforts to assess and refine all management, clinical, and support processes.
This is an exciting time for Maxim, as the company has seen tremendous revenue and organizational growth over the past twenty years. We are dedicated to building and maintaining strong, trusting relationships with each teammate, candidate, patient, and client.