Centralized Outreach Assistant

Duties and Responsibilities

Essential Functions:

• Conducts outreach to patients by phone, mail, MyChart secure messaging, and in-person to schedule appointments for services on behalf of the offices.
• Utilizes a variety of outreach strategies to engage various patient populations.
• Completes chart reviews to identify and close preventative care gaps.
• Identifies the root cause of gaps in use of services such as physician access through discussion with patients.
• Works closely with the practice team to support patient engagement and confirms the patient has connected with resources, as appropriate.
• Coordinates with offices to perform medication refill requests as directed.
• Supports Horizon Planning process.
• Provides excellent phone-based customer service skills, engages patients using motivational interviewing.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.

Common Expectations:

• Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors into the Safety Reporting System (SRS System), as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains the cleanliness of work areas as required.
• Maintains professional growth and development.