Centralized Clinical Support Representative - Medical Group Shared Services Centralized Clinical Support - Days

Centralized Clinical Support Representative - Medical Group Shared Services Centralized Clinical Support - Days

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Tracking Code: 223870

# Centralized Clinical Support Representative - Medical Group Shared Services ## Centralized Clinical Support - Days

Location: WellSpan Medical Group, York, PA Schedule: Full Time Sign-On Bonus: Eligible Work Type: Remote / Hybrid Regular

[Apply Now]

Tuesday, April 21, 2026

• In Person: Allied Health, Behavioral Health, and Nursing Hiring Events
• Multiple Locations: 11 a.m. - 2 p.m.
• [Learn more about Nursing and Allied Health opportunities at WellSpan Health.]

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Full-Time

• 40 hours/week
• Rotational requirement every 4th weekend

### General Summary Serves in an expanded and multifaceted role to support primary care and specialty practices to meet the ongoing needs of patients in a more centralized manner and to offload work from the support staff located in the practices. This position will support Medication Prior Authorizations, Medication Refills, patient outreach to help achieve payor and quality metrics, as well as support for In-Basket messaging and tasking.

### Duties and Responsibilities

Essential Functions

• Completes Medication Prior Authorizations including in-depth chart reviews, formulary reviews, communication with patients, providers, and pharmacies as needed to troubleshoot the process and ensure closed loop communication regarding the medication.
• Conducts outreach to patients by phone, mail, MyChart, secure messaging, and in-person to identify overdue preventative care services and to assist in scheduling appointments for these screenings/tests on behalf of the primary care offices.
• Provides COVID support as needed based on volume and demand, including but not limited to calling patient test results, mandatory DOH reporting, communication with patients related to school/work notes, and other duties as identified.
• Fulfills patient requests for medication refill by following the approved standard work and med refill policy.
• Supports communication between patients and providers by helping to answer In-Basket messages to alleviate this work for the clinical staff within the practices.
• Collaborates with practices to support their tasking requirements as needed to help alleviate this work for the clinical staff within the practices.
• Utilizes a variety of communication and outreach strategies to engage various patient populations.
• Uses standing orders to facilitate patients completion of preventative services and testing.
• Provides excellent phone-based customer service skills, engaging patients using motivational interviewing.

Common Expectations

• Demonstrates a commitment to patients, visitors, and staff by complying with all applicable safety regulations, learning the impact of medical errors, and methodology that will lead to reduction of errors.
• Reports actual and potential errors into the Safety Reporting System (SRS) System as well as hazardous conditions.
• Identifies opportunities to standardize processes and error-proof systems that will lead to increased safety and participates in safety education programs and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.
• Maintains the cleanliness of work areas as required.
• Maintains professional growth and development.
• Embraces the concepts for ensuring a positive patient/family experience every visit, every time.
• Fosters teamwork with coworkers and providers.
• Practices fiscal responsibility through improvement and innovation.
• Attends Quality Improvement Team meetings and other meetings as assigned.
• Responsible for the care and maintenance of department/entity equipment and supplies, mail distribution.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.

### Qualifications

Minimum Education

• Required: High School Diploma or GED
• Preferred: Associates Degree Medical Assistant or Diploma Program Medical Assistant

Work Experience

• Required: 2 years Medical Assistant experience OR Completion of a Medical Assistant Program.

Licenses

• Required: Basic Life Support Upon Hire
• Preferred: Certified Medical Assistant Upon Hire

Courses and Training

• Required Upon Hire: Completes all required education programs and competency testing needed to perform at an advanced level.
• Required Upon Hire: Medical terminology.

### Knowledge, Skills, and Abilities

• Proficient communication skills including SBAR technique.
• Ability to effectively present clinical information to the care team.
• Proficient in navigating and entering information into an electronic health record.
• Models team work.
• Self-motivated and dependable.
• Able to work independently.
• Excellent phone-based customer service skills.
• Clear verbal and written communication.
• Ability to follow directions to track and complete a series of complex tasks.
• Basic administrative skills and comfort using technology to track and manage work tasks (EPIC, Word, Excel, Adobe, and tracking databases).

To be effective, the specialist must enjoy communicating with patients via telephone, have a can-do attitude, and an interest in supporting patients healthcare and advocacy.

[Apply Now]

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Youre unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

Amanda Everett Senior Talent Acquisition Consultant

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### WellSpan Health is an Equal Opportunity Employer It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

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### Quality of Life Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage at its heart, York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

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