POSITION SUMMARY
Integral part of the Central Scheduling Team that provides full service central scheduling functions for all clients/physicians. Makes patients aware of necessary prep information while providing great customer service at all times.
JOB DUTIES AND RESPONSIBILITIES
- Central Scheduling responsibilities include scheduling all outpatient and inpatient procedures for multiple departments.
- Effectively communicating scheduling information and preps to internal and external customers, while maintaining a focus on customer services and patient confidentiality.
- Work with patients, physicians, office staff and clinicians to obtain scheduling information and accurately schedule patient's procedures.
- Must be able to work Monday thru Friday, hours from 0830 to 1700
- Must demonstrate a thorough knowledge of various department operations
- Must demonstrate good organizational skills and ability to set priorities.
- Must be able to communicate effectively, both verbally and in writing.
- Must have excellent interpersonal skills to relate effectively and compassionately with patients and family members
- Must be able to relate effectively as a team member.
- Must have knowledge of PC and networked computer applications
- Must be able to demonstrate a high degree of independent access to confidential patient and organizational information and must be abele to handle such information appropriately.
- Must have knowledge of medical terminology.
- Other duties as assigned.
EDUCATION AND EXPERIENCE
Minimum: High School Diploma
Preferred: Medical terminology coursework and/or medical certification program.
Minimum: 1-3 years call center experience with emphasis on customer service within healthcare setting.
Preferred: 5 years preferred experience in outpatient scheduling for multiple departments including experience and knowledge of CPT/ICD 9-CM codes