UPMC West Shore Cardiovascular is looking for a new Central Scheduler to join their close-knit team. Apply today!
Schedule: Monday - Friday. Hiring manager will touch base on shift times during interview. This employee should be located in Central PA because they will commute to the office located in Mechanicsburg, PA.
Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.
Responsibilities:
- Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
- Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
- Assists with contacting and rescheduling patients when providers schedules change.
- Actively practice behaviors associated with Service Excellence expectations.
- Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2.
- Be an ambassador for UPMC.
- Provide the best C.A.R.E.2 for our patients no matter what.
- Know and follow all organizational/departmental policies/procedures.
- Assume responsibility for personal development and education.
- Incorporate leading/evidence-based practice in quality/safety into everyday work.
- Commit to high quality, safe work; encourage others to have similar standards.
- Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events.
- Avoid shortcuts to ensure quality and safety measures are not circumvented.
- Encourage patient and family involvement in processes involving patient safety.
- Speak up with other service partners to ensure high quality and safety.
- Report serious events/incidents per policy.
- Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
- Directs phone calls to proper destination or takes messages as needed.
- Create, maintain, and enter information into databases.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- High school diploma or equivalent required.
- Two years experience working in a physicians office or medical field required.
- Associates degree required in lieu of experience.
- Experience in a telephone communication center preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran