CENTRAL OPERATIONS SPECIALIST (COS)

Job Description

POSITION OVERVIEW

Job Title: Central Operations Specialist (COS)

Department: Corporate- Centralization Team

Reports To: Centralization Manager (in the future) /Regional Manager/RVP

Status: Full‑Time, non‑Exempt

Job Summary

The Central Operations Specialist (COS) supports multiple multifamily communities by performing centralized administrative, operational, compliance, leasing, and financial tasks traditionally handled by onsite Assistant Property Managers and Leasing Consultants. This role leverages RealPage systems: OneSite, Knock, AI Agents, and standardized SOPs to streamline workflows, reduce onsite workload, improve accuracy, and enhance resident experience.

Essential Duties & Responsibilities

1. Rent & Financial Processing

• Post rent, fees, deposits, and adjustments in RealPage OneSite.
• Validate ledger accuracy using AI‑assisted audits.
• Support delinquency management (late notices, resident outreach, payment plan documentation).
• Prepare eviction support packets for onsite teams.

2. Reporting & Compliance

• Complete weekly and monthly reports (vacancy, delinquency, move‑out, audit, close-out).
• Maintain digital resident files per policy.
• Ensure compliance with Fair Housing, SOPs, and state regulations.
• Use AI Agents to identify missing documents or compliance risks.

3. Move‑Out & Final Account Statement (FAS)

• Process moveout notices in RealPage.
• Coordinate with onsite teams for walk‑through documentation.
• Generate Final Account Statements (FAS) using RealPage + AI validation.
• Ensure accuracy of charges and compliance with state law.

4. Resident & Onsite Team Support

• Provide centralized administrative support via email, Teams, and RealPage tasks.
• Maintain professional, courteous communication.
• Reduce onsite workload by managing administrative and financial tasks.

5. AI Agent‑Enabled Operational Support

• File audits
• Ledger audits
• Delinquency pattern analysis
• Draft notices and communications
• Renewal tracking support.

6. Leasing

• Application processing
• Screening, Lease file creation.
• Approval/denial communication
• Renewal negotiation
• Prospect communication

Skills & Abilities

• RealPage OneSite proficiency
• Strong administrative and financial accuracy
• Excellent communication skills
• Ability to learn and operate AI‑driven tools.
• Organizational and time‑management skills
• Customer service and conflict resolution skills

Education & Experience

• High school diploma/GED required, associate degree preferred.
• 2-3 years of leasing, multifamily property management
• RealPage experience preferred.

Physical Requirements

• Office‑based role with occasional community visits
• May require non‑traditional hours.
• Must pass background check and drug screening.