Central Operations Associate

Description

Key Responsibilities

• Client Support: Serve as the primary point of contact for client inquiries, providing accurate information about financial products and assisting with processes.
• Account Management: Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues.
• Financial Planning Assistance: Support Financial Advisors by maintaining financial plans and investment details.
• Documentation & Record-Keeping: Process and maintain up-to-date client records, handle documentation, and archive within CRM.
• Compliance: Ensure all client interactions and transactions comply with industry regulations.
• Communication: Maintain clear communication with clients, advisor firms, and internal teams, providing updates on client requests and onboardings.
• Problem Resolution: Address and escalate client issues, ensuring client satisfaction and retention.
• Education & Training: Educate advisors on financial products, services, and systems.
• Vendor Collaboration: Coordinate with custodians to process transactions and maintain account accuracy.
• Reporting & Analysis: Generate reports on account activities, provide insights to improve client service and operations.

Qualifications

• At least three years of experience in financial services, advisory office practices, and custodial operations.
• Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
• Detail-oriented with the ability to maintain accuracy with financial documents.
• Strong communication skills, both verbal and written, to interact effectively at all levels.
• Ability to manage multiple priorities, resolve issues, and provide high-level customer service.
• Proficiency in office software, reporting tools, and CRM systems.
• Familiarity with investment concepts and industry compliance standards.

Benefits

• 401(k) matching
• Dental Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance