Central Control Room Operator*

Central Control Room Operator*

Salary

$31.91 - $38.46 Hourly

Location

Henderson, NV

Job Type

Full Time

Job Number

0051SEP26-TC-AEL

Department

Police

Opening Date

09/03/2026

Closing Date

9/24/2026 3:00 PM Pacific

• Description
• Benefits
• Questions

Position Overview

• The 14-day in-house notice is incorporated in this job announcement.

The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Central Control Room Operator in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.

Under general supervision, performs work of routine difficulty in operating the control room in the City Detention Facility; and performs related work as required.

IMPORTANT POSITION INFORMATION:

This position is required to:

• Work any shift - Including day and/or graveyard shifts, an alternative or flexible work schedule outside normal business hours, which will include evenings, weekends, holidays, extended hours, overtime, and mandated overtime as necessary. Candidates may also be required to work overtime with little to no advanced notice. (The base work schedule is 3/12s.)

• Work in the jail environment - Including working with professional staff, officers from multiple jurisdictions, inmates who may be belligerent, mentally ill, intoxicated, around noise, dust, body wastes and fluids, odors, and typical hygiene issues from inmates common to a jail facility. The physical workspace is a dark environment with bright lighting from the various overhead and desktop monitors in the room. There is also alarm noise, radio traffic noise, and potential to be stationary for extended periods of time.

• Successfully complete a structured training program that is a minimum of 13 weeks long, but may be extended based on the candidates progression during their training. Throughout the program, strong individual initiative must be demonstrated in order to study, learn, and apply the concepts, policies, and procedures that incumbents will be rated and evaluated on during the program, and during the probationary/qualifying period.

NOTE:

Requests for sit-along(s) or private tours with the City of Henderson Corrections Division are not available during the duration of this recruitment.

NOTE TO CURRENT EMPLOYEES:

Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.

Probationary full-time, part-time, temporary employees, and external candidates who successfully complete the testing process will be placed on separate list(s), which may be used to fill vacancies for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees, the separate list(s) may be utilized.

Click here to familiarize yourself with the job and its physical requirements.

Click here to learn more about the Police Department.

Click here to see what it's like to live in/visit Henderson.

Click here to visit our Candidate Success page.

External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.

Minimum Qualifications

• Graduation from high school or the equivalent
• One (1) year of experience in law enforcement, corrections, emergency dispatching or security
• Note: An equivalent combination of related education, experience, and training may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year. Must maintain certifications in NCIC/NCJIS as a condition of continued employment

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1) Completed Employment Application

ASSESSMENT DATES:

Written Examination - Online (Weighted 50%): Week of October 5, 2026

(Best-Qualified Candidates)

Facility Tour (Unscored) - To be determined, Week of October 19, 2026

(Top-Scoring Candidates)

Oral Board Interview (Weighted 50%) - Wednesday, October 28, 2026 and Thursday, October 29, 2026 (if needed)

(Top-Scoring Candidates)

Selection Interview - Tuesday, November 10, 2026

(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

Selection Process

This role requires authorized access to the Nevada Criminal Justice Information System (NCJIS) and/or the National Crime Information Center (NCIC). As a CJIS-covered position, it is exempt from NRS 268.402, also known as Nevada's "Ban-the-Box" law.

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada

Teamsters Contract Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
• Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
• Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
• Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
• Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
• Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
• Medicare - Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)
• No Social Security tax on employees wages
• Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage

PAID LEAVE

VACATION

• Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
• Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond

SICK LEAVE

• Accrued at 9.5 hours per month from date of hire

BEREAVEMENT LEAVE

• Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson

HOLIDAYS

• 13 paid holidays per year
• Two (2) floating holidays per year
• The ability to bank holidays, up to 228 hours, that fall on an employee's regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week
• Three-day, 12-hour workday, 38-hour work week for certain positions

UNIFORM ALLOWANCE

• Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
• A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan
• IRC 401a Deferred Compensation Plan - new/hire employees only
• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
• Auto and Home Insurance
• 529 College Savings Plan
• Supplemental Term Life Insurance
• Legal Insurance
• Pet Insurance
• Identity and Credit Protection
• PerkSpot Employee Discounts Program
• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City's voluntary benefits program

Revised 03/24

01

For my application to be considered it must be fully complete, accurate and truthful, including:

Employment Information

• Employment Dates: All dates listed for each employer are accurate. End dates are provided for positions I no longer hold.
• Current Employer: My current employer is included in my work experience.
• Contract Work: If I work(ed) for a contractor, the contractor is listed as my employer.
• Multiple Positions: Each position held at the same employer is listed separately, with corresponding start and end dates.

Application Requirements

• Required Documents: All additional required documents are attached to the application using the instructions linked here
• I have not listed "see resume" or "refer to application" in any section.

Not completing the application as directed, unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process.

I have read, understand, and agree to the above instructions regarding completing my application.

• Yes
• No (NOTE: By answering no, I understand that my application may be disqualified from consideration.)

02

What is your current employment status with the City of Henderson agency?

• Full-Time, non-probationary
• Full-Time probationary, Part-Time, Seasonal, Temporary
• Not a current City of Henderson employee

03

Which of the following best describes your highest level of completed education? This must match the education section of your profile above.

• I have a High School Diploma or G.E.D. equivalent.
• I have a High School Diploma or G.E.D. equivalent and have completed some college credits.
• I have an Associate's Degree.
• I have a Bachelor's Degree.
• I have a Master's Degree or higher.
• I do not have any of the diplomas or degrees listed above.

04

How many years of full-time professional level experience in law enforcement, corrections, emergency dispatching or security do you possess? Your answer will be compared to the work history information on your application to determine if you meet minimum qualifications. 1 year of full-time experience = 1976 hours

• I do not possess this experience
• Less than 1 year
• More than 1 year to less than 2 years
• More than 2 years to less than 4 years
• More than 4 years to less than 6 years
• More than 6 years to less than 8 years
• More than 8 years

05

Please list each position where you gained your professional level experience in law enforcement, corrections, emergency dispatching or security. For each position where you gained this experience, please use the following format: 1. Employer Name 2. Job Title 3. Dates of Employment If you do not possess this experience, please enter N/A. Note: The work experience section of your application must include all relevant job duties. The positions listed below will be compared to the work experience section and will be utilized to evaluate qualifications.

06

If you do not have the required education and experience, do you possess an equivalent combination of experience and related training you feel should be considered? If so, please provide a detailed explanation below. Your equivalent experience will be evaluated against the information provided in your application. If you have the required education and experience, please enter N/A.

07

If selected to move forward, do you acknowledge and understand that you must pass a nationwide fingerprint-based record check, and a wants/warrants check as a condition of continued employment?

• Yes
• No

08

If selected to move forward, do you acknowledge and understand that you must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six (6) months of hire/transfer and be recertified every year as a condition of continued employment?

• Yes
• No

09

Are you willing and able to work varying shifts and non-traditional work hours including: graveyard shifts, evenings, weekends, holidays, extended hours, and overtime and/or mandated overtime with little to no advanced notice as necessary?

• Yes
• No

10

An optional, highly recommended tour of the Henderson Detention Center will be offered to top-scoring candidates who have passed the technical examination section. Are you willing and able to attend this tour?

• Yes
• No

11

After selection, all successful candidates will be required to complete a structured training program as a condition of continued employment. Training will consist of a minimum of 13 weeks, and requires you to attend training at various hours of the day, evening, and night. Are you willing and able to attend/participate in the required training program?

• Yes
• No

12

I understand that if I move forward to the background phase of this recruitment process, I must submit to an extensive Police Department background check which includes, but is not limited to, a polygraph which will include questions about my criminal history, employment history, drug use, tattoos, piercings, etc.

• Yes
• No

Required Question

Employer City of Henderson

Phone 702-267-1940

702-267-1900