| Location | Virginia Beach, Virginia |
City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Sentara Independence in Viriginia Beach is looking for a Central Communication Operator
Overview
Central Communications Operators play a critical role in ensuring seamless,timelycommunication across Sentara hospitals, freestanding emergency departments, andafterhours callservices. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during highimpact situations.
Shift:
Position requires 24/7/365 operation and holiday rotation.
4 days shift must be able to work weekends.
Hours: 6:00am- 4:30pm
Education
High School Diploma or equivalent (Required)
Certification/Licensure
No specific certification or licensureat time of hire
Experience
2yearsof experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support(Required)
The ideal candidate will possess thefollowing (Preferred):
Demonstrated ability to handle confidential and sensitive information appropriately
Knowledge of emergency codes and hospital incident command systems
Proficiency with multi-line phone systems, paging systems and emergency notification platforms
Experience with electronic health record systems and call management software
Ability to troubleshoot communication equipment under pressure.
High attention to detail and accuracy in documentation
.
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work,Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.