Position Overview
The Center Sales Director leads daily operations at a European Wax Center location by driving team performance, sales-linked financial results, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, promotes a high-performing team, and upholds European Wax Center's values and service standards.
Essential Functions
Team Leadership & Development
- Hire, train, and retain high-performing associatesConduct regular coaching, feedback sessions, and performance evaluations
- Cultivate a positive work culture that promotes accountability and motivation
Guest Experience Oversight
Ensure consistent delivery of exceptional service by all associates - Handle escalated guest issues and complaints with professionalismSupport the front desk team and model service excellence
Sales & Business Performance
- Drive retail sales, Wax Passes, and service bookingsMonitor and achieve center KPIs and revenue goals
- Execute local marketing strategies and community engagement
Administrative Operations
Create associate schedules and manage labor budgets - Maintain center compliance with training, licensing, and HR policiesOversee daily operations, including timekeeping, payroll, and deposits
Facility Management & Compliance
- Maintain a clean, safe, and organized center environmentEnsure adherence to safety protocols and EWC standards
- Audit inventory and handle product orders and EFT/payment processes
Requirements
2+ years in a sales leadership or management role (retail, beauty, or telecommunications industries preferred) - Proven track record of achieving sales and operational targetsTeam leadership and talent development
- Financial acumen, budget management, and schedule creationExcellent verbal and written communication and conflict resolution
- Guest service and sales expertiseProficiency in Microsoft Office and POS systems
- Full-time, open availability with flexibility to work evenings and weekendsMust lift up to 25 lbs with the ability to stand for extended periods of time
Equal Employment Opportunity Statement
EWC is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
Disclaimer
This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.
Benefits
- Hourly rate plus monthly bonus incentives that reward you for your hard work.
- Personalized paid training
- Personal and professional development, including individualized coaching.
- Paid time off
- Health, dental, vision, and chiropractic insurance
- 401K
- Complimentary services & product discount
- Referral Programs
- Long-term employment growth opportunities
- Ongoing training, recognition programs, and real career pathing opportunities
This company participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
Work schedule
- 8 hour shift
Supplemental pay
- Bonus pay
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Referral program
- Paid training
