Center of Store Supervisor - Lebanon Store - Full Time

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you're passionate about community and making a difference, we'd love to work with you.

Position Overview:

Under the direction of the Grocery Department Manager or Assistant Department Manager, this role helps to support daily operations of the Center of Store (COS), ensuring sound operation, growth, and profitability. This role communicates needs and shares insights in order to help grow business metrics. This role demonstrates a high level of customer service, modeling the behaviors to ensure the team is aware and meet expectations in line with the stated goals and policies of the cooperative. This role has or acquires the knowledge to efficiently complete the daily procedures needed for department success, specifically but not limited to the following: stocks, prepares, packages and maintains product supporting the department management team when requested and or needed. This role will support many areas within the COS, with higher focus in Beverage and Bulk.

Essential Functions and Responsibilities:

• Direct the daily operations of the Grocery department, including scheduling, staffing, and customer service
• Promote Grocery sales, consult with customers and assist in the department operations
• Prioritize effectively and balance competing demands
• Responsible for dept. inventory, pricing, special promotions, following guidelines and policies established by assigned merchandiser to assess new Grocery products, maintain margins and interaction with other designated staff
• Responsible for dept. inventory, pricing, special promotions
• Stock and rotate products, order product on a regular basis, working with employees, sales representatives and vendors
• Train, coach, supervise and motivate department staff
• Resolve staff issues. Elevate employee relations issues to the Store Manager when necessary
• Set goals and standards, monitor compliance, and carry out all appropriate personnel actions in a timely manner
• Supervise staff in line with the stated policies of the cooperative, fostering a high degree of teamwork and trust and to provide consistent, excellent customer service
• Delegate appropriately, and train and develop staff in line with present and future organization needs
• Coordinate ordering including special orders
• Ensure products sold at the Co-op meet our standards and are from approved vendor sources
• Ensure compliance with Co-op policies and procedures
• Check Co-op email at least once per week
• Set standard for expected behavior in adhering to all food safety procedures
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
• Adhere to all Co-op policies, procedures and employee code of conduct
• Other duties as assigned

Required Skills/Experience and Attributes:

• High school diploma or equivalent
• One year of supervisory experience preferred
• One plus years and knowledge of local growers and product
• Ability to represent the Co-op in a positive manner
• Ability to multi-task
• Proficiency in ECRS POS system and processes
• Set an excellent example for new employees
• Proficiency in use of computer software, Office 365, Excel and Word
• Successful completion of Co-op customer service training
• Serve Safe certification acquired as needed
• Excellent follow through

Attendance Requirements:

Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.