Position Summary
The Center Manager is responsible for the day-to-day operations of the retail center by leading the team, delivering an exceptional customer experience, driving sales, and maintaining operational excellence.
This is a hands-on leadership position for someone who enjoys working with customers, developing employees, solving problems, and taking ownership of the store's daily performance. The Center Manager is expected to lead by example, maintain high operational standards, and create a positive, customer-focused culture.
The ideal candidate is an experienced retail leader with excellent communication skills, strong business judgment, and the ability to motivate a team while ensuring the store operates efficiently and profitably.
Key Responsibilities
Leadership & Team Development
- Recruit, hire, train, coach, and develop store associates.
- Build a positive, accountable, and customer-focused work environment.
- Schedule staff to maximize productivity while maintaining excellent customer service.
- Conduct regular coaching sessions and performance evaluations.
- Lead by example with professionalism, integrity, and a strong work ethic.
Customer Experience
- Deliver outstanding customer service on every interaction.
- Resolve customer concerns quickly and professionally.
- Foster a culture where customer satisfaction is the highest priority.
- Ensure every customer receives knowledgeable, friendly, and efficient service.
Sales & Business Development
- Drive revenue growth through shipping, printing, mailbox services, and other business solutions.
- Identify opportunities to increase sales through consultative selling and customer relationship building.
- Support local marketing initiatives and community outreach.
- Respond promptly to corporate and commercial customer inquiries.
Operations
- Oversee all daily store operations, including opening and closing procedures.
- Ensure compliance with The UPS Store operating standards and company policies.
- Maintain a clean, organized, safe, and professional retail environment.
- Manage inventory and restock supplies to support uninterrupted operations.
- Oversee print production workflow and quality control.
- Coordinate with other store managers when operational support is needed.
Financial & Administrative Responsibilities
- Monitor daily sales and operating performance.
- Control labor and operating expenses within established budgets.
- Review employee time records for payroll processing.
- Prepare weekly and monthly operational reports for ownership.
- Recommend operational improvements that increase efficiency and profitability.
Performance Expectations
The Center Manager is expected to:
- Maintain exceptional customer service standards.
- Develop and retain a strong team.
- Achieve sales and operational goals.
- Demonstrate sound judgment and independent decision-making.
- Communicate proactively with ownership and fellow managers.
- Promote teamwork and collaboration across all company locations.
Qualifications
- Minimum of 3 years of retail leadership or management experience.
- Previous experience supervising, coaching, and developing employees.
- Strong customer service and sales skills.
- Excellent communication and interpersonal skills.
- Strong organizational, problem-solving, and time-management abilities.
- Experience managing daily store operations in a fast-paced environment.
- Proficiency with Microsoft Office and common business software; experience with Adobe Acrobat or print production software is a plus.
- Ability to lift up to 50 pounds and perform the physical requirements of a retail environment.
- Availability to work a flexible schedule, including occasional Saturdays.
What We're Looking For
We're seeking a leader who demonstrates:
- An ownership mentality
- Outstanding customer service skills
- Strong leadership and coaching abilities
- Excellent communication
- Initiative and sound decision-making
- Accountability and integrity
- A collaborative, team-first attitude
- A commitment to continuous improvement
If you enjoy leading people, delivering exceptional customer service, and helping a business grow, we'd love to hear from you.