Sylvan Learning Center - Hiring for Highly Skilled Center Assistant
Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!
Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.
Key Responsibilities
- Make warm, personalized follow-up calls, texts, and emails to families who have expressed interest but haven't scheduled yet
- Confirm and remind families of upcoming assessment appointments to reduce no-shows
- Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
- Keep the enrollment tracking system updated with every contact and status
- Prepare clear briefs for the afternoon team about incoming families and relevant notes
- Support front desk operations by answering phones and greeting families with enthusiasm
- Assist with student assessments when center volume requires
- Perform light administrative tasks as needed
What We Offer
- Competitive hourly rate of $15 – $18 based on experience
- Morning shift schedule: Monday to Thursday, 9:00 AM – 2:00 PM & Occassional Saturdays, 9:00 AM - 2:00 PM (15-25 hours/week)
- Opportunity to extend hours into the afternoon for assessments and additional support
- Growth potential with expanded hours and responsibilities as the center grows
Ideal Candidate Qualifications
- High school diploma required; some college preferred
- 1+ years of customer service, administrative, or phone-based support experience
- Comfortable making outbound calls with warm, clear, and professional communication
- Strong written communication skills for texting and emailing
- Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
- Experience in education, healthcare, sales or service environments is a bonus
- Calm under pressure, proactive, and genuinely caring about families
Ready to make a meaningful impact in a fun and supportive environment? Apply today to join our enthusiastic team at Sylvan Learning Center!
Work schedule
- Day shift