CDL Program Coordinator

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.

Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview:

The Commercial Drivers License (CDL) Program Coordinator provides critical support to the CDL Director in the strategic oversight and administration of all daily operational activities. In addition to assisting with day-to-day management, this role ensures that program policies and procedures remain aligned with organizational strategic priorities and comply with applicable state governance standards.

Key outcomes for this role are:

• Assist in managing all processes related to supporting CDL drivers both within Indiana and in other states.
• Ensure agency compliance with all applicable federal CDL regulations.
• Troubleshoot and resolve issues raised by branch personnel or CDL drivers.
• Communicate with customers to address inquiries related to the CDL program.
• Provide comprehensive support to the CDL Program Director as needed.

Salary:

This position traditionally starts at $42,900 annually and may be commensureate with education and experience.

Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Follow agency policies and operating procedures daily to ensure efficient daily production.
• Answers technical questions and traces requested information.
• Sorts and distributes or responds to and handles records, files, and other documents.
• Process mail correspondence daily which includes typing/printing letters and inserting comments.
• Oversee and track branch errors processes.
• Notify and correspond with Applicants for additional information.
• Represents the agency in a positive and professional manner.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What Youll Need for Success:

Core skills:

• Project management.
• Ability to multi-task, be challenge driven, and goal oriented.
• Possess strong, effective time management and organizational skills.
• Ability to manage multiple projects, remain organized, and be detail-oriented.
• Ability to effectively communicate verbally and in writing.
• Ability to adhere to department policies and processes for secure issuance.
• Ability to function in a small independent group environment.
• Thorough knowledge of departmental function and the organization of the agency.
• Be flexible and a creative thinker.
• Ability to learn and retain the operation of all CVO systems.
• Practical knowledge of laws and regulations pertaining to section functions.
• Basic knowledge of computer procedures.
• Ability to compose correspondence.
• Ability to be tactful when dealing with visitors and answering telephone calls.
• Must enjoy working in a team environment.
• Display an ability to work and communicate successfully.
• Produce accurate and quality results.
• Provide premier customer service.
• Follow and support BMV policies and procedures.
• Ability to perform essential functions with or without reasonable accommodation.

Core knowledge:

• Extensive knowledge of the Commercial Driver License program.
• Extensive knowledge of the Commercial Driver License program.

A degree is not required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefitz package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 in election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.